Routing external calls over SCN for site that does not have SIP service 1

[cj26]

Hello,

I have this set up on one system, duplicated the configuration on another deployment and its not working. Just looking for some input as to why it may not be working...

SCN / 3 digit dialing is working, but when trying to dial out you get "incompatible," error.

How I have it setup:

Under Line | Line (IP Office Line) Line number 21 / Outgoing ID 21
Gateway (Address of main office with SIP Service)
SCN Resiliency options checked
As i mentioned, 3 digit dialing is working, so i know this portion is correct.

Under Line | Short Codes
8N / N / Dial / 0
I have it set up this way at both deployments, one working, one not.
They use 8 to dial out.

ARS | Main (50)
All Line Group IDs are 21

Any ideas? I did not try to change the Line Group ID of the Short Code on the SCN Line, which I am seeing now but even at the site that is working it is 0, so not sure if that matters or not.

 

[capthoward]

You can do this with system short codes and the ARS table at the site with no trunks. Adjust the ARS table to include the 8 in the telephone number and make the line 21. If your short code is 8N, then that's all you need. Nothing needs to be in the short codes of the line itself.

 

[cj26]

I think I see what i missed, need to add the 8 prefix in the ARS entries. Thanks cap

 

[derfloh]

Remove the line short code. A line short code only handles calls that are received on that line.

You need system short code 8N/Dial/8N/<ARS-Table> and ARS short code 8N/Dial/9N/<SCN Line to breakout system>.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[cj26]

@Derfloh - What is the 8N / Dial / 9N (Why 9?) / SCN Line (18 in this case)

What does that accomplish?

 

[derfloh]

Thought you use 8 only as prefix to dial into the other system.

And I thought, that you will probably have a 9N short code on the system that has the SIP trunk.

You can also just use the same prefix (either 8 or 9) and use it everywhere apart from the ARS of the SIP system. There just 9N/Dial/N.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[cj26]

All set - Thanks guys!