Route internal call to dial an incoming call route

[g18c]

I have an interesting project that keeps giving gifts, i am trying to close out ASAP but one feature is added upon another.

There is a huntgroup which when rang calls extensions internally.. that is all fine.

Customer says she would like to apply call routing dependent on calendar days to the huntgroup, so that they can define all holidays in advance and all manner of wonderful routing the mind can conjure up.

Unfortunately the hunt-group only has a night service destination override, that would work fine but they want all holidays defined in advance so wouldn't work for time profile (unless i wanted to invert it and go against conventions and turn night mode destination in to group which really means working hours).

Looked in to latching and that looks a bit mental, then had a brain wave.

Normally with an incoming call route this would be easy, i would put holidays time profile at the bottom, followed by working hours profile at the top, and perhaps a shortened hours profile in between.

Is it possible for an internal extension to dial an number/shortcode that will route them to the incoming call route where the rules can be applied? I think this would then do what i need it to do and allow me to go home!

Thanks in advance.

 

[IPGuru]

Hi
I would suggest the customer thinks logically about this for a moment - the problem does not exist!
why would this need to be active for internal calls?

1) if closed for a Holiday & would no expect anyone to be in to make the internal call in the 1t place
2) if there is a skeleton staff meaning the office they would now the dept. in question is closed - again why would they need to be making an internal call?

stick to programming on the Incoming call route & educate the customer that what they think is needed is not actually required.



Do things on the cheap & it will cost you dear

 

[g18c]

Forgot to mention its a SIP door bell that is registered as an internal extension

 

[IPGuru]

In that case there is still very little point in routing the call elsewhere.

There is nobody in to answer the door & There is no point in going to VM.

Door phone should probably be routed to its own dedicated group anyway.

the customer is overthinking there requirements & trying to be cleverer than required.






Do things on the cheap & it will cost you dear