I'm using Avaya CM 3.1 with Hospitality features, BCMS and Attendant Vectoring for a hotel. We've use a single VDN (5991) to route all calls to the attendant hunt group through a simple vector that plays BGM and brand messages and repeats a "please hold" message periodically until the caller is connected. The hunt group has from 1 to 3 stations logged in based on call volume. I've created and tested an automated attendant (VDN 5700) to offload operator call volume by routing calls to the appropriate department, providing directions to the hotel via recorded messages, transferring calls to a central reservations line, or routing calls to the attendant hunt group so they can connect callers with a guest. We use tenant partitioning to provide separate BGM for our restaurant since it is independent from the hotel and has its own music source, although the same VDN is used in each partition to direct calls to the same attendant (VDN 5991) for internal calls. I don't want to use the new Auto Attendant VDN for internal calls since we don't want guests to go through all the menu choices when they call from their room - they should just connect with the operator. When I change the VDN on the tenant partition page (Attendant Vectoring VDN: 5991 or 5700) it changes both internal and external call routing. I cannot find how to route internal and external calls to the separate VDN's, so I'm stuck not being able to implement the new AA for incoming calls.
How can I route internal and external calls to separate VDN's? Any help would be greatly appreciated as I've spent countless hours researching to no avail.
How can I route internal and external calls to separate VDN's? Any help would be greatly appreciated as I've spent countless hours researching to no avail.