Route ALL calls to attendant

[avla]

Hi all
I am a Systems engineer in a company and i "inherited" the position of our PBX administration.
The management asked me to route ALL incoming calls, routed to around 200 ext's, to our attendant number so she can then forward the calls as needed.
The PBX is a Definity G3Si R6.
Could you please guide me to the right direction in order to perform the task.
Many thanks

 

[definityandcmuk]

check the incoming digit translations

depending on your software version this will be in the trunk group "display trunk x" or "display inc-call-handling-trmt trunk-group x" you may have multiple trunk groups

In here you can forward all incoming calls to the attendant; if you copy any paste the forms in here it will help

 

[avla]

Bellow you can find the outcome of the command...
Anu clues?


display trunk-group 11 Page 1 of 10
TRUNK GROUP

Group Number: 11 Group Type: isdn CDR Reports: y
Group Name: --- PRI COR: 2 TN: 1 TAC: 341
Direction: two-way Outgoing Display? n
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send TCM,Lookahead: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: c Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical
Connected to Toll? y DTT to DCO Loss: normal
Calling Number - Delete: Insert: Numbering Format:
Bit Rate: 19200 Synchronization: sync Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

display trunk-group 11 Page 2 of 10
TRUNK FEATURES
ACA Assignment? n Measured: internal Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n Send Connected Number: y
Suppress # Outpulsing? y Numbering Format: unknown
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider






Send UCID? n
Send Codeset 6/7 LAI IE? n




display trunk-group 11 Page 4 of 10
TRUNK GROUP
Administered Members (min/max): 1/31
GROUP MEMBER ASSIGNMENTS Total Administered Members: 30

Port Code Sfx Name Night Sig Grp
1: 01A0701 TN2464 11
2: 01A0702 TN2464 11
3: 01A0703 TN2464 11
4: 01A0704 TN2464 11
5: 01A0705 TN2464 11
6: 01A0706 TN2464 11
7: 01A0707 TN2464 11
8: 01A0708 TN2464 11
9: 01A0709 TN2464 11
10: 01A0710 TN2464 11
11: 01A0711 TN2464 11
12: 01A0712 TN2464 11
13: 01A0713 TN2464 11
14: 01A0714 TN2464 11
15: 01A0715 TN2464 11

display trunk-group 11 Page 5 of 10
TRUNK GROUP
Administered Members (min/max): 1/31
GROUP MEMBER ASSIGNMENTS Total Administered Members: 30

Port Code Sfx Name Night Sig Grp
16:
17: 01A0717 TN2464 11
18: 01A0718 TN2464 11
19: 01A0719 TN2464 11
20: 01A0720 TN2464 11
21: 01A0721 TN2464 11
22: 01A0722 TN2464 11
23: 01A0723 TN2464 11
24: 01A0724 TN2464 11
25: 01A0725 TN2464 11
26: 01A0726 TN2464 11
27: 01A0727 TN2464 11
28: 01A0728 TN2464 11
29: 01A0729 TN2464 11
30: 01A0730 TN2464 11


display trunk-group 11 Page 6 of 10
TRUNK GROUP
Administered Members (min/max): 1/31
GROUP MEMBER ASSIGNMENTS Total Administered Members: 30

Port Code Sfx Name Night Sig Grp
31: 01A0731 TN2464 11
32:
33:
34:
35:
36:
37:
38:
39:
40:
41:
42:
43:
44:
45:



Many thanks

 

[avla]

I created a new COR and set the Called Party Restriction to : public
I tested it on my own ext and it is working (calls from outside the companu are routed to receptionist).
The problem now is that the person who is calling me doesnt hear the Announcement.
Any clues on what to change at this point?

 

[avla]

Hi all
Any solution to my problem would be much appreciated.
Many thanks

 

[avla]

Hi
I am stuck here...could someone put me on the right track?
Many thanks

 

[definityandcmuk]

Please can you paste the "display inc-trunk" forms, you can change this to route all calls to your attd

 

[avla]

Sais
"inc-trunk" is an invalid entry...

 

[Reynolds723]

Try this command "display inc-call-handling-trmt trunk-group x" where x is the trunk group your incoming calls to that DDI range come into your switch from your service provider.

Regards

Craig

 

[avla]

All
I would like to thank you for the Top-Tip(s)...
All i wanted was some guidance to get me on track.
I had to do a "ch trunk x" and go to the third form named "incoming call handling treatment" which was completely empty.
So assuming that I want excemptions too (ex. managers) i have to fill-in around 200 station by hand.
I hope that this is my case...
Anything else i should have in mind before i proceed with the operation?
Many thanks to Reynolds723 (Craig) and definityandcmuk

PS: I hate to be spoon-feed but its good to have somebody to count on!

 

[definityandcmuk]

try this at a quiet time or out of office hours

enter "all" under the delete column and insert 0 or the attendant extension in the insert column

list trace tac xxx (tac of trunk group) and make an incoming call see what happens

if you want exceptions for managers etc add these in indivually in the called number column

it would help to find out from your carrier how many digits they are sending to line

 

[avla]

Another top tip that will save me a lot of time!
I will post back when i finish.

How come i dont have the "list trace" command.
When i try to type it says "invalid entry ...."
I guess i need an upgrade...but not sure
Finally i am prety sure that the provider is sending the last 3 digits (we have 300 consecutively numbers).
Is there a way other than calling them to find out?
Many thanks again

 

[mreillyeci]

You should definately consider an upgrade since your existing system will no longer be supported after December of this year. The List Trace command will be available on an upgraded system since maintenance permissions are an entitlement on CM5 (roughly equivalent to Definity R15) which is the current release.

You attendant just got real busy, and your management just eliminated the need for any consecutive numbers at all. the scenario you described took away the responsibility of the Admin Assistants/Securities and dumped them on the receptionist. They may wish to rethink this stratigy. Since your new responsibility isn't something you were trained for, you may wish to engage an Avaya BP to consult on your environment.

 

[avla]

Dear mreillyeci
Those where my exact thoughts (especially this part "... isn't something you were trained for..."
A year back we did a survey asking to upgrade the Definity to an IP OFFICE S8500 G700_S8300 Intuity system but the cost was to high (~70.000 euros).
Do you think i should quit before i tell the management to re-evaluate the proposal or after :-( ?
I know that the receptionist will go crazy with all the load but thats up to the management to decide...if he wants the company to operate in an efficient way that is.