Rollover

[tirk]

I have someone with an outside line dialing their fax modem on their pc. It used to rollover to a fax across the hall so they say.

Now they want it to rollover to another number if busy or no answer.

Whats the easiest way to do this?

thanks!

 

[SF0751]

Change the coverage path.

Susan
You can have it all. You just can't have it all at once.

 

[tirk]

so should I just add next path and put terminate point as the fax?

 

[LoopbackJack]

Make the next point in the coverage path be your second choice extension.

 

[tirk]

do i have to create a hunt group in order to add it as a point in the coverage path?

 

[tirk]

bump for the newb (me).

 

[Midstream]

You do not have to add a hunt group, just stack them up like this and you'll be ok.

add coverage path 420 Page 1 of 1
COVERAGE PATH

Coverage Path Number: 420
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 2
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: 1851 Rng: Point2: 1001 Rng:
Point3: 1856 Rng: Point4:
Point5: 1852 Rng: Point6:

 

[tirk]

what if its not a number that goes through the switch. its a dedicated fax.

 

[Midstream]

use this command:

change cover remote 1

put the fax number in one of the open fields, prefaced w/9, hit enter.

Remember the field number!

Go back to the cover path form and put r#. That's a lower case r, with the number of the field you populated with the number of the fax into one of the cover point fields. Hit Enter.

Test.

 

[tirk]

oh so the r+the corresponding number tells it to check that remote table.

thats a lot easier than i thought and something i could have used long ago. much appreciated.


also how can this be done if one line is outside fax and one is a dedicated fax of our own. do dedicated fax lines go through the switch? if so how do i list them.

 

[Midstream]

If it goes through your switch, it'll have a unique extension number and it'll most likely be a "2500" type analog, or will be aliased as a fax.

Use the command "list station type 2500" to get a listing of all the analog stations.

check to see if you have alias in use with the command "display alias station". If you have faxes aliased, you can sort through them quicker with the command list station type FAX.

 

[tirk]

this is what I get via disp alias station:


ALIAS STATION


Alias Set Type Supported Set Type

'#' indicates previously aliased set type is now native




looks like our fax numbers are dedicated lines not going through the switch since i didnt see it under the analog listing. I suppose theres no way to roll that particular line over.