Ring DLC then to A/A #1 1

[TheMitelGuy]

I've tried for the best of me, but cannot recall how to have lines ring to a DLC and then get answered by A/A? I've spent so long in IP-Land I can't recall how to do this?

All the lines are appearing and ringing on the console, however tehy are getting answered by the ladies' VM and I need to assign the lines to delay ring on 777.

HELP! My memory is going south.

 

[tdaugirdas]

OK - do this:

Under Extentions, Group Calling, choose Overflow. Keyin 7928 and press enter. 7929 should already be there - so just press enter again. Now press Number-based. Use the backspace key to wipe-out whatever is there. Keyin 99 and press enter. Now press Time-based - use backspace tio erase whatever is there - keyin 22 and press enter,

Now go into voicemail admin and create a mailbox for ext 7928 as an AA1 mailbox. If the Messaging is an MLM 007 - use Type 15 mailbox. If voicemail is a Merlin Messaging - after keying in 7928, press 3, press 1, then press 6.

Now test the functionality.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Will dial in now.

The 7928 and A/A#1 is programmed and working for sure.

 

[TheMitelGuy]

IS 22 seconds important?

They want it only right 3 times, not very long, so I was going to use 9-12 seconds.

 

[tdaugirdas]

Just make sure that your line/pool (Pool 70) is still attached to the Overflow Group 7928 - and NOT to 7929. And kill the overflow of 772 to anything.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Your amazing! One star for you.

Thanks - I even had Avaya stumped!

 

[tdaugirdas]

9 to 12 seconds is about 2 and a fraction rings. Most people use no less than about 16 or 18 seconds.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

I just set it to 12 seconds and they like it - so I'm sticking with that.

I appreciate your help.

 

[tdaugirdas]

No Problem - glad it works!

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

So the only problem I'm having now is, callers get to the auto attendant and they press 0. It re-ring console, however it never forwards to VM.

If they call internally to the extension it gets forwarded to VM (MB 10) with no problem.

I have her in Coverage Group 30 and that setup for 7929, but it never forwards outsided calls after they dial 10 or 0 and she never answers.

 

[tdaugirdas]

Well - what you should check under voicemail admin is system parameters. Make sure the Call Answer Service Operator is set to the actual Operator Extention number, and that the Operator Ext is set as the owner of the General Mailbox, and that the Maximum extention length is set to their ext length (2,3,or 4). Also make sure the Operator Ext has a mailbox. Then check the Dial 0/Time-out action in the autoattendant - make sure it is set to dial the Operator's extention number. Lastly, if the Operator phone has cover buttons for her ext on other extentions - and they are set to "Delayed Ring" - you will need to set the Transfer Return under BOTH Auxiliary Equipment,VMS/AA and under Options, Transfer Return to 6 rings vs. the default of 4 rings.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

She does not have coverage buttons for other extensions.

She has the CO lines, Direct to VM, and a Night Service button that is it.

We have everything working from yesterday, however when the caller does get the A/A, they press 0 it just rings forever and ever, never Covers to VM.

 

[tdaugirdas]

Does she have an actual mailbox? setup for her extention - or his her extention setup as an autoattendant? Have you checked the other items I mentioned?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

The coverage buttons would NOT be on her phone - but on phones "covering" her extention number. That is - when a call rings on her phone - are there other extentions that start ringing on the 3rd ring??

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

This is not a voice mail/merlin messaging/auto attendant issue. She does have a mailbox, yes.

The call is never getting to that system at all. I need to figure out how to reroute the call to the merlin magix.

 

[tdaugirdas]

You lost me! I thought the issue is that when someone presses 0 from the Autoattendant - the call rerings the Operator phone - but does not eventually go to her mailbox. Is that the issue or not?

If it is - then please follow the steps I have already outlined above. Also, make sure that her extention number is included in the Voicemail Cover Group. It would either be Cover Group 1 or 30.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

This is all correct, and it is in 30.


"I have her in Coverage Group 30 and that setup for 7929, but it never forwards outsided calls after they dial 10 or 0 and she never answers.

 

[tdaugirdas]

Confirm that you followed/checked the steps I gave you (above) under system parameters and Dial 0/Time-out under AA1 Day Menu. Also the Transfer Return(s).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Make sure the Call Answer Service Operator is set to the actual Operator Extention number: IT IS


Operator Ext is set as the owner of the General Mailbox: SHE IS


and that the Maximum extention length is set to their ext length (2,3,or 4): 2 Digits


Also make sure the Operator Ext has a mailbox: SHE DOES

Then check the Dial 0/Time-out action in the autoattendant - make sure it is set to dial the Operator's extention number: IT IS


Lastly, if the Operator phone has cover buttons for her ext on other extentions - and they are set to "Delayed Ring" - you will need to set the Transfer Return under BOTH Auxiliary Equipment,VMS/AA and under Options, Transfer Return to 6 rings vs. the default of 4 rings: SHE DOES NOT HAVE THESE BUTTONS



My issue is not releated to Merlin Messaging at this point. The call is not even getting to the Merlin Messaging, indicating it's a switch issue (the switch is not sending external calls to the Coverage position (7929)). If it was working, I would get EXT 10's VM, or at least an error saying "Call completion cannot be completed at this time, transferring to an attendant" (or something very close to that greeting).

 

[tdaugirdas]

Set the Transfer Return times - as indicated above to 6 rings vs. 4 - and see what happens. My guess is - other extentions have "Delayed Ring" cover buttons for the operator ext on their extentions - which is preventing the call from getting to the Operator's mailbox. There is n easy way to check this - without printing a complete extention report - and looking for an Operator ext Cover button - so just change the Transfer Return times under BOTH Auxiliary Equipment and Options.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

I know for sure no one has Coverage for the operator, as I just reprogrammed every set (they wanted them all the same).

I will try the Transfer Return Timer.