Ring DLC then to A/A #1 1

[TheMitelGuy]

I've tried for the best of me, but cannot recall how to have lines ring to a DLC and then get answered by A/A? I've spent so long in IP-Land I can't recall how to do this?

All the lines are appearing and ringing on the console, however tehy are getting answered by the ladies' VM and I need to assign the lines to delay ring on 777.

HELP! My memory is going south.

 

[tdaugirdas]

You need to setup a voicemail overflow group to the VM Group 770. Set mthe time-based for however many seconds you want it to ring (4-5 secs per ring) before the call goes to the AA. Then assign the Lines/Pool to that overflow group - AND create an AA1 VM box for that overflow geoup in VM Admin.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

I did try that, but cannot get the lines to commit (it won't accept them). It just beeps when I add them to the first group.

For example, I have 772 which has no members. I add the lines to that group, give it a 8 second overflow, and overflow it to 777 (VM hunt group). When I try and add the lines to 772 it just beeps.

I've even tried adding an analog and TDL port, thinking it won't let me add the lines because there is no stations assigned.

 

[tdaugirdas]

That just means the lines are already assigned elsewhere - so find out what group they are assigned to - do a PRINT of your Calling Group info - and that will tell you. 8 seconnds of overflow is way to short - mnost people use 20 to 25 seconda - for a good 4 rings - before calls go to the AA. Also (in overflow) number-based has to be set to 99 vs. the default of 1.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

The lines are assigned to the DLC, Group 70 and Night Service.

Would you think they are assigned to another HG?

 

[merlinman]

Actually, it sounds to me like you didn't inform Voice Mail that 772 should be an AUTO ATTENDANT MAIL BOX.

And Tom is right, you need more than 8 seconds, that's like a ring and a half.

http://home.comcast.net/~merlinman

 

[TheMitelGuy]

Actually 772 is dedicated to A/A#1, I know that for sure.

 

[tdaugirdas]

What is Group 70?? Remove the lines from that group and reassign them to the overflow group 772 - and you should be all set - just change the amount of overflow to something reasonable - like 22 seconds minimum.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Group 70 is the Pool. I should have said "Pool 70," sorry. I've forgotten the system that I made all my money on!

 

[tdaugirdas]

Well - they (the lines/pool) MUST be assigned to another Hunt Group - otherwise you would NOT get a "beep" when you tried assigning them to the Overflow Group - so print and post the Calling Group report here - and we will try to find where else Pool 70 is assigned.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Why type of Hunt Group? Integrated or auto logout?

It appears to go straight to VM when I do this - so I'm wondering if I have to have atleast one set programmed in 770 (the overflow group, where the lines ring first).

 

[SYQUEST]

TheMitelGuy,

When are you going to post a print of the calling groups?

From your last post I get the impression that you have all the lines assigned to CG770. You need to UNassign them from 770 and reassign them to 777 or whatever group you picked for your delay...

....JIM....

 

[tdaugirdas]

Yeah - we REALLY need that printout of Calling Groups to help you further. So get it printed and post it here.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

----- Site: Northland Flowers. Captured: 04/16/08 -----
DIRECT GROUP CALLING INFORMATION


Group # : 7928 Group Type : AutoLogin
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL Messaging Announcement
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Messaging Announcement # for Secondary Announcement:
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 9
Prompt Based Overflow Option: No
Overflow to DGC group # : 7929

Group Coverage :

Member No. EXT # LABEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES : 801 802 803 804 805 806 807 808 809 810
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16
Support Group: :

Home Group(s)/Priority :

 

[TheMitelGuy]

----- Site: Northland Flowers. Captured: 04/16/08 -----
DIRECT GROUP CALLING INFORMATION


MERLIN Messaging Calling Group: : 7929 Group Type : IntegrtdVMI
Call Distribution Type : LINEAR

PryAnn No. EXT # LABEL Messaging Announcement
1
2
3
4
5
6
7
8
9
10
Secondary Announcement Ext # :
Messaging Announcement # for Secondary Announcement:
Time Between Delay Announcements: 0
Repeat Secondary Announcement: No

Message Waiting Station :

Queue Control Limit: 99
Calls_in_queue Threshold 1: 1
Calls_in_queue Threshold 2: 1
Calls_in_queue Threshold 3: 1
External Alert ext # :
Overflow Threshold (#) : 1
Overflow Threshold (Time): 0
Prompt Based Overflow Option: No
Overflow to DGC group # :

Group Coverage : 30

Member No. EXT # LABEL
1 50
2 51
3 52
4 53
5 54
6 55
7
8
9
10
11
12
13
14
15
16
17
18
19
20

LINES :
DIRECT GROUP CALLING INFORMATION



Group Priority: : 16

 

[TheMitelGuy]

7928 is setup as A/A #1, tested and working from that persepctive.

However when you dial out and back in (on the trunks) the VM answers right away.

 

[tdaugirdas]

OK - so 7929 is where your lines are attached. You need to remove the lines from that Group first - before you can assign them to a different overflow group. And your Voice Mail Calling Group is actually 7929 - not 777 (as would normally be the case - for a Partner system; 770 for a Merlin/Magix).

So - set up your overflow from 772 to 7929 at 99 for number-based and 22 seconds for time-based. Then remove Pool 70 from 7929 and attach Pool 70 to 772.

Lastly make 772 an AA1 mailbox in voicemail admin and you will be all set.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

Yes, so I meant to say the other night that my VM HG is 7929.

What is teh difference between 7928 and 772?

 

[tdaugirdas]

Ohh - sorry. It looks like 7928 is ALREADY setup as the Overflow Group for voicemail. 7929 is your Voicemail Calling Group - which has your voicemail ports as Members. Most people use 777 or 770. But - if the Messaging system was setup via "autosetup" - then it uses 7929.

However, 7928 is not setup correctly - timing wise. The Number-based overflow should be set to 99. The Time-Based should be set to something like 22 or 25 seconds. The lines are already assigned to it - so leave them alone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheMitelGuy]

I don't like using 7929, but it is a configured system already by someone else that is no longer in business.

I have tried overflow values of 3, 9, 12 and 900. Yes I said 900. The voicemail always answers instantly, no matter what it's set to.