Restricted Call List and Feature Access Codes

[Ariadne]

All the phones that are located within "public" areas within our office have local dialing priviledges. It seems that agents are logging into these phones to make long distance calls when they are on break.

I would like to restrict the ability for agents to login to these phones. They all have a COR of 2. I've heard rumours (and on the COR administration page there is an option for Restricted Call List) that you can restrict numbers based on COR.

How would I go about doing this?

 

[TykeUK]

You can restrict numbers dialled (eg International) based on the COR that is set on the station form. However if an agent with Internaltional calling privilages in their COR logs onto a phone the COR of the login depicts what privilages are used.

Do your agents know the FAC to log in or do you use feature buttons?

 

[Ariadne]

They use the FAC to login to their phones as we use 6408s for a 600 seat call centre. Yes, that is correct-- 8 button phones for a call centre. We've had no choice but to have them use FACs because the button limitations of the phone have prevented us from hard coding the button.

 

[TykeUK]

I'm not sure if you can stop an agent from logging onto a phone - never thought about it before.

Do you use CMS or CDR? Maybe you could use these to find out who these people are? Alternatively do a bit of remote monitoring!