Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Resilience & Recording Archiving 2

Status
Not open for further replies.

William C290

Technical User
Jul 25, 2024
70
JO
Hello,

I have this message when configuring recording archiving on the secondary voicemail server.

The SE is Rls 12.0, and I don't have issues with username and password, it's the same I can access primary voicemail and primary server.

Any idea to solve this?
 

Attachments

  • 20240917_135807.jpg
    20240917_135807.jpg
    298.3 KB · Views: 22
Hello,

Is there a single guide on how to solve the problem?

Thanks
 
@Ekster: I followed the same, but nothing changed, the test connection failed.
 

Attachments

  • FTP Error.jpg
    FTP Error.jpg
    42.7 KB · Views: 4
Could you expand on exact what you are running. Is this Server Edition or Select? Are you archiving to Media Manager or Xima?
 
@sizbut: Hi, I mentioned that it is Server Edition 12.0, and from the screenshot it's MM.

Thanks
 
The screenshot is Voicemail Pro client, not MM!

In Server Edition you don't configure anything on the secondary voicemail, it mirrors the configuration of the primary voicemail. During resilience, the secondary VM takes over call recording but there is no archiving to MM. Once resilience is over, the secondary VM transfer a new messages and recordings to the primary VM at which point Media Manager picks up the recordings.

If I recall correctly, the two VMs talk to each other using SMTP for the transfer of configs, messages, recordings, etc.
 
@sizbut: Thanks for your info, I followed the instructions on the IPO Resilience document.

Anyway, I tested recording and it's working when powering off the primary, the problem is when it back to primary, stops recording, on the system status I can see that the calls are recording but when I check there is nothing.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top