Resilience & Recording Archiving 2

[William C290]

Hello,

I have this message when configuring recording archiving on the secondary voicemail server.

The SE is Rls 12.0, and I don't have issues with username and password, it's the same I can access primary voicemail and primary server.

Any idea to solve this?

 

[William C290]

Hello,

Is there a single guide on how to solve the problem?

Thanks

 

[Ekster]

Good FTP setup guide here from Chronicall: https://ximacare.ximasoftware.com/h...lt-into-VMPRO-for-Chronicall-Linux-to-Windows

Sounds like a key issue.

 

[William C290]

@Ekster: I followed the same, but nothing changed, the test connection failed.

 

[sizbut]

Could you expand on exact what you are running. Is this Server Edition or Select? Are you archiving to Media Manager or Xima?

 

[William C290]

@sizbut: Hi, I mentioned that it is Server Edition 12.0, and from the screenshot it's MM.

Thanks

 

[sizbut]

The screenshot is Voicemail Pro client, not MM!

In Server Edition you don't configure anything on the secondary voicemail, it mirrors the configuration of the primary voicemail. During resilience, the secondary VM takes over call recording but there is no archiving to MM. Once resilience is over, the secondary VM transfer a new messages and recordings to the primary VM at which point Media Manager picks up the recordings.

If I recall correctly, the two VMs talk to each other using SMTP for the transfer of configs, messages, recordings, etc.

 

[William C290]

@sizbut: Thanks for your info, I followed the instructions on the IPO Resilience document.

Anyway, I tested recording and it's working when powering off the primary, the problem is when it back to primary, stops recording, on the system status I can see that the calls are recording but when I check there is nothing.