You can do a level 2 reset but that will wipe everything out and take it to factory default. Or you can open a ticket with Avaya and have them give you the password of the day. But that will cost you.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
Some can save the lic file from the hard drive, then reset the BCM to defaults and reload the lic file. Of course this requires reprogramming unless you have a recent backup.
As curlycord asked, can't the vendor change it back or tell you the password?
I had a case recently whereby I couldn't connect to the BCM, but I found I could browse to it OK. It needed a reboot to allow me to use Element Manager again.
All the best
Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK
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