Replacing disk drive and r-media G3rV10 1

[caislain11]

Hi Guys,
I have to replace two faulty boards, disk drive and r-media. I cannot get any procedures on the Avaya website.

Thanks in advance...

Cais

status spe SPE A
PROCESSOR COMPLEX

Duplicated? yes
SPE Selected: auto
Standby Busied? no
Standby Refreshed? yes
Standby Shadowing: on
Standby Handshake: up
Recent Spontaneous Interchange? no

SPE-A SPE-B

Mode: active Mode: standby
Select Switch: auto Select Switch: auto
Major Alarms: 0 Major Alarms: 0
Minor Alarms: 6 Minor Alarms: 0
Warning Alarms: 2 Warning Alarms: 0
State of Health: functional State of Health: functional
R-Media State: out-of-service R-Media State: in-service
Disk Present? yes Disk Present? yes
Disk State: out-of-service Disk State: in-service

 

[definityandcmuk]

I'd be surprised if both these drives were faulty......

what alarms do you have?

I've had this fault before and it was the MSS/NET circuit pack

 

[caislain11]

Hi definityandcmuk ,

Thanks for your reply.

Its funny you should mention that as I have a red LED on the MSS/NET card. But I dont see any alarms for this board.

display alarms

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack?
Name Brd? Name Type State 1 2

DLY-MTCE n MAJOR
01A DISK n MINOR OUT
01A DISK n MINOR OUT
01A DISK n MINOR OUT
01A DISK n MINOR OUT
01A DISK n MINOR OUT
01A DISK n MINOR OUT
01A H-ADAPTR y MINOR OUT
01A H-ADAPTR y MINOR OUT
01A H-ADAPTR y MINOR OUT

 

[definityandcmuk]

I would suggest replacing the MSS/NET circuit pack but if you are r10 or above the serial number needs changing in RFA and the license file re-installing.

what errors do you have?

 

[caislain11]

Hi definityandcmuk,

Thanks again for you advise.

display errors

HARDWARE ERROR REPORT

Port Mtce Alt Err Aux
Name Name Type Data


STO-DATA 513 1
01A DISK 3073 5301
01A DISK 1 123
01A DISK 3841 201
01A DISK 257 702
01A DISK 2817 5505
01A DISK 1793 201
01B STBY-SPE 257 1325
01B DUP-CHL 1281 0
01A H-ADAPTR 3585 5300
01A H-ADAPTR 1 5300
01A H-ADAPTR 2561 5201
01A H-ADAPTR 3585 5300
01A H-ADAPTR 1 5300
01A H-ADAPTR 2561 5201
PN 01 PKT-BUS 1 1
02A MAINT 2817

 

[definityandcmuk]

Has any work been done recently on the system?

Try a "test host-adapter 1a long" see if any tests fail.

 

[caislain11]

Hi definityandcmuk,

Additional agents, vdns were added.

test host-adapter 1a long SPE A

TEST RESULTS

Port Maintenance Name Alt. Name Test No. Result Error Code

01A H-ADAPTR 820 FAIL 5300
01A H-ADAPTR 822 ABORT 1311
01A H-ADAPTR 823 ABORT 5302
01A H-ADAPTR 824 ABORT 5302
01A H-ADAPTR 825 PASS

Cais

 

[definityandcmuk]

I would replace your MSS/Net circuit pack, you may need help from Avaya or a Business partner for this it is not just a case of replacing the hardware

 

[caislain11]

Hi definityandcmuk,

I got our business partner to check this and they advise the same as you. I will replace this next week and will let you know the outcome.

Thanks for you help.

Cais

 

[mikeydidit]

You could try several other things before having to buy another pack and help you make sure what pack is bad.

1. Busy host 01a
2. reset disk 01a
3. release host 01a

If this doesnt clear it out then you can power down the A carrier and reseat the disk drive and MSS/NET pack. Some times that will help them regain their sanity. You will have to power down the SPE to do this either way. Here is how to do it.

Replacing SPE circuit packs in a Duplicated system


Unlike a port carrier that is used for station circuit packs, you must power down one of the processors in a duplicated system before you can replace any circuit packs in that carrier. Always be sure to match the vintages on any circuit packs in A and B processors to insure their will be no conflicts in the software. Also before replacing any circuit packs to a higher vintage, make sure that our current version of software in the switch will support that pack. You can use the command “newterm” to display the current version of software. Below are the procedures for powering down a SPE.

1. Save translations
This step takes all translations on the 3 memory boards in both processors A&B and saves these translations to the hard drives in both processors.
Make sure that both processors show “Success” after this command completes.
2. Back up disk both full
This step saves all translations that have been saved to the hard drives and stores this information to the optical disk drives. Again this is done on A&B processors. The same is true for this command as with the save translations. Look to make sure that both SPE’s show “Success” after the command is complete.
3. Status SPE
This command will show the active and standby SPE locations. Make sure the SPE you need to shut down is in standby mode. If it is not, use the “Reset system I” command to change the SPE from active to standby. Use the status SPE command again to make sure the now active SPE is up and fully functional with no alarms present. Repeat this command until it is before proceeding.
4. Status Port Network
This command will allow you to see which tone clock is active and which is in the standby mode. You need to be sure that the active tone clock is in the active SPE that you are not taking down. If the tone clock is in the wrong SPE use the “Set tone clock” 01A or 01B to set it in the right SPE. The use the status port network command again to make sure it changed to the right SPE.
5. Power down procedures.
. Lock the SPE that you want “active” by using the toggle switches on the duplication interface pack. There are 3 positions on this. A, B, and auto select. One at a time, move the select switches on A and B SPE’s to the desired SPE setting on the duplication interface packs. This will lock the active SPE. You are now ready to power down the standby SPE. Remove the power cord to the left power supply first. Then remove the cord to the right power supply. Wait until there are no lights present on the power supplies. The offline processor is now down. At this time you can replace any pack in this carrier.




6. Power up procedures
After making sure that you have seated the circuit packs you have replaced correctly, you can now plug in the power cords to the power supplies. First plug in the power cord to the right power supply and then plug in the left power supply. Move the select switches on the duplication interface packs back to “Auto select”.




7.Alarm resolutions
The standby SPE should now be trying to come up. This may take 5 to 10 minutes. You can track this process using the status SPE command. This will show you the status of the hard drives, optical disk, processors and selector switches positions. It will also show you the status of the handshake, shadowing, and if the standby SPE is refreshed. After the standby SPE comes completely up is should show that
1. Handshake is up
2. Shadowing is on
3. Standby refreshed is yes
4. SPE selected is AUTO
5. State of health is functional
6. R-media and Disk are in-service

If the standby SPE does not come back up it may be necessary to do a “Busy out SPE standby” command. Then do a “release SPE standby” to make it functional again.

* To replace another circuit pack in the active SPE repeat steps 3 through 7.


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