replacing analog phones for digital

[werhol2303]

I have IP Office 500 4.2(4) and Office Manager 6.2(4). When I upgrade user’s phone set from analog to digital I change the records in the Office Manager then I save conf file and I do merge. When I call upgraded user extension to test it the digital phone doesn’t ring, instead the old analog port has ring. It stays like that unless I reboot the IP Office. Is there solution for that?

 

[baldwincl]

you have to make the change in the USER and EXTENSION groups

"So this is how liberty dies. With thunderous applause.

 

[kwing112000]

You may need to reboot the system to get the ports to change.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[tanderson3733]

I've noticed that as well, although newer versions changing base extension information is supposed to be mergable, it takes a reboot to engage the changes. We've not done any research why, just rebooted and went with it.

 

[robboardman]

I think it is mergable, but the user needs to login to the new extension

Robb

 

[mforrence]

All I do is make a login code for the affected extensions, merge, log the extensions off then on with the appropriate extension number. Takes an extra 30 seconds and avoids a reboot.
Mike

 

[werhol2303]

mforrence,

Can you direct me how to make a login code? I'm new to IP Office.

 

[mforrence]

User section, telephony tab, supervisor subtab login code - I just use 1234.

Then change numbers in Extension section and merge.

Go to one of the affected phones and (assuming you're using the default short codes) dial *36 to log user off. Then dial *35*1234# The extensions will then be swapped.
Mike