I have a bunch of phones for conference rooms that are on the same card. None of the phones work. Neither do any new phones I add to this card. Can I simply replace the card or do I have to first remove all the phones? Thanks for your help. PS: I am assuming the problem is with the card but really don't know for sure.
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replacing a digital line card
- Thread starter coniglio
- Start date
you can hot swap the card. what do you get if you stat the card - do you see something like
00 = UNIT 00 = BUSY (2250)
01 = UNIT 01 = BUSY (2250)
02 = UNIT 02 = DSBL (PWR)
03 = UNIT 03 = DSBL (PWR)
04 = UNIT 04 = IDLE (2616)
05 = UNIT 05 = IDLE (2616)
06 = UNIT 06 = IDLE (2616)
if the phones are showing idle can you idu the tns
00 = UNIT 00 = BUSY (2250)
01 = UNIT 01 = BUSY (2250)
02 = UNIT 02 = DSBL (PWR)
03 = UNIT 03 = DSBL (PWR)
04 = UNIT 04 = IDLE (2616)
05 = UNIT 05 = IDLE (2616)
06 = UNIT 06 = IDLE (2616)
if the phones are showing idle can you idu the tns
Are You sure the card isn't just disabled?
if not, try to reset it.
1. Disable the card DISC x (position) in LD32
2. Release the card from the backplane,
just so the backplane-pins looses contact with the card.
3. Wait 1/2-minute, then push the card back into place.
4. Enable the card.
Check to see if the card is functioning now,
if not replace it.
To replace it you need to disable it first, then enable it when you got the new in place.
Hope this helps
if not, try to reset it.
1. Disable the card DISC x (position) in LD32
2. Release the card from the backplane,
just so the backplane-pins looses contact with the card.
3. Wait 1/2-minute, then push the card back into place.
4. Enable the card.
Check to see if the card is functioning now,
if not replace it.
To replace it you need to disable it first, then enable it when you got the new in place.
Hope this helps
- Thread starter
- #4
REQ: STAT 4 0 15
00 = UNIT 00 = UNEQ
01 = UNIT 01 = UNEQ
02 = UNIT 02 = UNEQ
03 = UNIT 03 = UNEQ
04 = UNIT 04 = UNEQ
05 = UNIT 05 = UNEQ
06 = UNIT 06 = UNEQ
07 = UNIT 07 = UNEQ
08 = UNIT 08 = IDLE (2616)
09 = UNIT 09 = DSBL (2616)
10 = UNIT 10 = DSBL (3000)
11 = UNIT 11 = IDLE (2616)
12 = UNIT 12 = IDLE (2317)
13 = UNIT 13 = IDLE (2317)
14 = UNIT 14 = IDLE (2008)
15 = UNIT 15 = BUSY (2616)
When I IDU an IDLE TN I see the phone (no NPR message).
00 = UNIT 00 = UNEQ
01 = UNIT 01 = UNEQ
02 = UNIT 02 = UNEQ
03 = UNIT 03 = UNEQ
04 = UNIT 04 = UNEQ
05 = UNIT 05 = UNEQ
06 = UNIT 06 = UNEQ
07 = UNIT 07 = UNEQ
08 = UNIT 08 = IDLE (2616)
09 = UNIT 09 = DSBL (2616)
10 = UNIT 10 = DSBL (3000)
11 = UNIT 11 = IDLE (2616)
12 = UNIT 12 = IDLE (2317)
13 = UNIT 13 = IDLE (2317)
14 = UNIT 14 = IDLE (2008)
15 = UNIT 15 = BUSY (2616)
When I IDU an IDLE TN I see the phone (no NPR message).
- Thread starter
- #5
davidweiss
MIS
If you can not IDU any of the TN's it is a bad card. Replace it. If you want to double make sure and you have a second DLC in your system, swap it and your problem should move to the new slot.
- Thread starter
- #7
I can IDU them. So then is it not the card that's the problem? And that was my original question. I wanted to know if I could simply swap it. It seems I need to first disable the card, then swap it, then re-enable it so I'll give that a try.
thank you.
thank you.
If you can IDU the units, that meens that the card can
communicate with the sets out on the end of the wiring...
So wiring and signaling should be OK.
You said in your first post that no units is working,
but in the printout for the card, unit 15 is BUSY...
Was it BUSY just at that time, or is it constantly BUSY?
Have you checked that TN? Traced it?
communicate with the sets out on the end of the wiring...
So wiring and signaling should be OK.
You said in your first post that no units is working,
but in the printout for the card, unit 15 is BUSY...
Was it BUSY just at that time, or is it constantly BUSY?
Have you checked that TN? Traced it?
- Thread starter
- #9
Actually, the phone on TN 4-0-15-15 IS a working phone. But it seems every time we program a phone on any other ports on that card the phone doesn't work. But if this one phone is definitely working then I guess it's not the card after all...I'll have to figure out what it is. thanks anyway for your help.
From distant memory, some of the earlier DGTL cards required port 0 to be programmed to function properly, something about the firmware not operating properly. If, as you say, port 15 is working ok, try moving it to port 0, then reseat the card, then see if you can program the other ports sucessfully. As davidweiss suggested, have you another DGTL card you know is good that you can try swapping with.
McGruff753
MIS
Has this card had live phones on it before? I have seen ports on cards die (Just lost 2 TN's on one of my digital cards about 2 months ago. One of them was a console power TN). Also, I've seen where the 25 pair has been punched incorrectly on the 110 block. (I have a white/green and a yellow/green reversed. Yes, our cablers are less than stellar).
- Thread starter
- #12
acewarlock
Technical User
Why not just change the card????????
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