Replacement for CCC Reporting

[Spirit100]

Hi to all,

We are currently runnning CCC Reporting ver 5.0.36 on an IPoffice 412 switch. We find that there is no security and is not what we need or want. Can someone suggest a good replacement report writer?

Thanks Spirit100

 

[hairlessupportmonkey]

do you need a wall board?

what sort of reports do you need?

sounds like you have a lot of expensive licences redunant now!

Perhaps CCC wasnt / isnt set up right for you?

 

[Spirit100]

hair,
We do not use wallboard.
We need to run incoming customer calls,this is most important.
Not worried about licenses at this time.
I think it is setup properly.
Spirit

 

[h382]

You can look at one of the following Call Reporting solutions.

CallSweet!
XIMA Software
Oak Telecom Call Reporting

There are others, but I've heard of those the most.

 

[Spirit100]

h382,

Thank you for the reply. I will review those three apps.

Spirit

 

[h382]

BTW, I have XIMA installed at a few sites and works very well.

 

[Spirit100]

h382,

Is it easy to install and configure reports to a Avaya Delta server?

Spirit

 

[tlpeter]

When you have CCC you could try CCR.
You only need an upgrade license and be on 5.0 or higher.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[h382]

@Spirit

The install takes 5 minutes. The longest part of installation is the Java install. You give it the IP Address and password for the system, and it does everything else. It's then a browser based application viewable from anyone with network access.

 

[Spirit100]

h382,

Any network security, we dont want everyone with access to it.

 

[h382]

It has a default Administrator account with a default password that can be changed. You can also add other user accounts that only have access to view reports, not make any changes to the settings(IP Address, Proxy Settings, etc)

 

[intrigrant]

You can make CCC as secure as you want, basically it is just hardening the server running CCC and IIS.
If you know Microsoft Security then it is a piece of cake to do it.
I do that on every inst