Replaced 3300 LX Controllers w/ new MXe II & MCD 4

[Cabarrus]

We took Mitel up on there Product Technology Upgrade Program and replaced two 3300 LX controllers running version 8 software to new MXe II's with MCD4 and set them up in a cluster configuration, they are ip trunked together.

Two items:

1: A minute after logging in we get this message on the top left: Group 'System Defaulted' Alarm Status: Major

When i run alarms i get this:

Current System Alarm : | NO ALARM | viewed from Active
------------


---------------+--------+-------+-------+-------+---------+---------+----------
|Total In| Unavailable | Alarm Threshold Percentages
Category | System | Total | % | Alarm | MINOR | MAJOR | CRITICAL
---------------+--------+-------+-------+-------+---------+---------+----------
Lines | 316 | 0 | 0 % | | > 0 % | 20 % | 100 % |
Trunks | 82 | 23 | 28 % | | 30 % | 50 % | 100 % |
Receivers | 48 | 0 | 0 % | | > 0 % | 25 % | 100 % |
CP Applications| 8 | 0 | 0 % | | > 0 % | - | - |
CP Devices | 16 | 0 | 0 % | | > 0 % | 100 % | - |
Digital Links | 3 | 1 | 33 % | | - | 50 % | - |
---------------+--------+-------+-------+-------+---------+---------+----------

---------------+--------+-------+-------+-------+---------+---------+----------
|Total In| Unavailable | Alarm Threshold Percentages
Category | System | Total | % | Alarm | MINOR | MAJOR | CRITICAL
---------------+--------+-------+-------+-------+---------+---------+----------
PER channels | 7616 | 0 | 0 % | | 10 % | 25 % | 100 % |
CP channels | 128 | 0 | 0 % | | 10 % | 25 % | - |
DSU msg link | 6 | 1 | 16 % | | - | 30 % | - |
NETSYNC source | 1 | 0 | 0 % | | > 0 % | - | - |
SYSID Mismatch | 1 | 0 | 0 % | | - | > 0 % | - |
Database Status| 1 | 0 | 0 % | | - | > 0 % | - |
---------------+--------+-------+-------+-------+---------+---------+----------

---------------+--------+-------+-------+-------+---------+---------+----------
|Total In| Unavailable | Alarm Threshold Percentages
Category | System | Total | % | Alarm | MINOR | MAJOR | CRITICAL
---------------+--------+-------+-------+-------+---------+---------+----------
Memory Avail | 1 | 0 | 0 % | | - | > 0 % | - |
MNMS Indication| 1 | 0 | 0 % | | - | > 0 % | - |
Security | 1 | 0 | 0 % | | - | > 0 % | - |
Network Gateway| 1 | 0 | 0 % | | - | > 0 % | - |
ICP Comms Card | 2 | 0 | 0 % | | > 0 % | 25 % | 100 % |
---------------+--------+-------+-------+-------+---------+---------+----------

2. When dialing our voicemail huntgroup externally , we get really loud static, but internally it works fine.

any help would be appreciated.

thanks

 

[Canuckvoip]

Did you re-use universal NSU, or convert to embedded PRI cards?
Maybe an NSU failed an upgrade or died.
Try swapping one of the 2 working links to the 3rd bad one...
Or, swap the NSU's around?

You can't believe anything you read... unless of course it's this sentence.

 

[Mitelmatt]

that's becuse now you get alarms for the whole group not just the local controller. Is there any alarms on any of the 2 controllers? have you gone to the form Multi Node Alam ? (or something like that)

Make sure the SNMP config has Allow All Managers ticked

 

[Cabarrus]

We converted from NSU to embedded PRI Card that we transferred from old controller to new one.

SNMP config Allow All Managers is enabled

Multi-Node Management Alarms show one of the controllers is clear, but the controller we converted to using the PRI card has Major Alarm listed

Maybe we should convert back to the original NSU. i wonder if that would fix both the alarm issue and the voicemail huntgroup not working properly when dialing externally?

thanks

 

[slapin]

NSU uses inverted bit order and embedded is normal. I stepped on it once. When you access external line and dial your own number it will sound just fine while calling from any other phone will result in really loud hissing noise. If this is the case, change the bit order in digital link descriptor form.