Remote Dial-in On Avaya IPO Using SIP

[Nuedgecom]

Hi there,
I have an avaya IPO500v2 8.1.73, Combo-Card.
i have SIP trunks with a company called Comwave.

Under RAS/DialIn i have the extension set to 299.
Under Users, the RemoteManager has a password that i changed and i'm using it to DialIn.
Under System/LAN1/DHCP Mode i have selected DialIn. Number of DHCP IP addresses (2). Under the same tab Advanced i have the pool size set to 4.
I have a DID/Incoming Call Route going to 299.

Everytime i dial-in using an analog line with my built-in laptop modem i get the tow modem to talk but the connection never happen.
Error: 678 The remote computer did not respond.

Username:RemoteManager
Password:Mypassword
Phone: DID number

Anyone had this problem before?
Thanks

Telecommunication Specialist
APSS - APDS - ACIS

http://www.nuedgecom.com

 

[amriddle01]

You can't use SIP for dial in, it just can't support data at the speed required

 

[Nuedgecom]

Thanks amriddle01
So is there an alternative to remote login with SIP? can i configure it somewhere within the IPO?
I know that we can do fax over sip on IPO and fax is point to point modem connection...



Telecommunication Specialist
APSS - APDS - ACIS

http://www.nuedgecom.com

 

[amriddle01]

Fax runs much slower than a modem will attempt, 9-15k typically and a modem wants to run up 40k+. You will need to do port forwarding on their router or use Logmein or similar loaded onto a server/PC. If you do port forwarding tie it down to your IP range only

 

[smokinjoe2938]

We use Logmein.com and this works great except if you have a uc module then you would need to load manager onto a pc that is connected to the customers network and connect through the pc to the ip office

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

Port forwarding is also very good, and very quick when you use the "Known Units" in Manager