Remote Carrier Problem

[robm44]

We recently split up our call center and have agents running off of a carrier remote that connects to our host 61c. Needless to say, we are having troubles with dropped calls, fast busy's...we have 4 T1s going to the remote site. even with low call volume we still have dialtone issues...any ideas would be appreciated!

 

[johnpoole]

acd and remote carriers are not supported by nortel, with 4 t's you should have reliable service. check the t's for errors

john poole
bellsouth business
columbia,sc

 

[robm44]

thanks for the response john...let me ask- is it not supported or recommended? i was told this was a volume issue, but i can't help but think it's hardware or engineering. Any other thoughts would be greatly appreciated. thanks again.