Remote Call Forwarding

[teledial]

Legend 4.0 when I call forward an extension to outside number it picks up a line and it drops it whithin a second.
Have activated remote forwarding, trunk to trunk transfer, ARS class 3 on the extension and the extensions asociated with voice mail (Merlin Mail 4 ports Rel 3)What could be wrong?

 

[telecomtekperson]

are you inserting the 9 (or whatever the dial access code is) in the forward to number on that extension?

 

[teledial]

Yes I have (9*7706172700#) and it picks up a line in the pool and 1 second later it drops it. I also tried without the *(pause). I have another custmer that has the same type system and it works, but this one does not. I changed the processor module and it does the same. I think it must be some kind of restriction, but I can't find it.
Thans for your help.

 

[tdaugirdas]

Does the phone number you are remote forwarding to require a "1" in front of the area code? In many locations this is required. The pause (*) is not typically required. Try using 917706172700#. If you are forwarding from a single-line phone - make sure a line pool button vs an intercom button is selected first in line preferences.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

(9*7706172700#)

Do you need a "1" in front of the area code? Do you need the area code at all? (I don't know the dialing pattern in your area)

By the way, HOLD is what programs a pause in the dial string.

Bottom line, first, can you actually dial that telephone number from the phone that you want to forward?

 

[RickChaisse]

I'm having the same problem. ( what a coincidence )

One thing you want to check is dialing the extension from another extension. If it goes through ( like mine does ) then I'm assuming it must be something in the voice-mail.
I've changed class of service for the mailbox to '8' but still no luck.

I'll keep looking and check back.

 

[RickChaisse]

This is looking more and more like it's something with the VM..

I set the COS to Supervised.
I programmed the phone to dial the time and I monitored the CO trunk that it was to call out on.

Everything went fine right up until the Time-Lady answered the call.. the call immediatly dropped and the operator's phone started ringing.

Anybody ?

 

[RickChaisse]

Ok, I just made another test.. it's definitely NOT the VM unit..

I call in to the Phone system, I answer the call and transfer it. If I transfer the call to the extension that is not forwarded outside, the transfer is normal.
If I transfer to the same extension, but now it's forwarded to outside, as soon as I hang up the phone that I'm using to perform the transfer, the transfer stops and the call is routed to the operator. ( same thing that's happening via the VM ).
I also performed this with the extension forwarded to another extension and it worked normally.

It's only happening with an incoming call being transferred to a phone that is forwarded to an outside #.

go figure.

 

[teledial]

I had the same problem but I corrected IT by extending the
HOLD DISCONNECT on the trunks from short to long and it immediately worked.

 

[RickChaisse]

Well, I finally solved MY problem..

I was using a Viking Phone-line simulator to call into the system. ( this was a pre-installation project ) As soon as I provided CO dial-tone, it stopped dropping the transfer.

That probably doesn't help you, Teledial, but maybe someone else reading this thread.

ps. I DID read in the Reference PDF that Trunk-to-trunk transfer is not allowed when the line/trunk with the incoming call is a loop-start line that is not
programmed for reliable disconnect.

Good Luck.