Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Remote Call Forwarding

Status
Not open for further replies.

teledial

Vendor
Dec 12, 2005
19
US
Legend 4.0 when I call forward an extension to outside number it picks up a line and it drops it whithin a second.
Have activated remote forwarding, trunk to trunk transfer, ARS class 3 on the extension and the extensions asociated with voice mail (Merlin Mail 4 ports Rel 3)What could be wrong?
 
are you inserting the 9 (or whatever the dial access code is) in the forward to number on that extension?
 
Yes I have (9*7706172700#) and it picks up a line in the pool and 1 second later it drops it. I also tried without the *(pause). I have another custmer that has the same type system and it works, but this one does not. I changed the processor module and it does the same. I think it must be some kind of restriction, but I can't find it.
Thans for your help.
 
Does the phone number you are remote forwarding to require a "1" in front of the area code? In many locations this is required. The pause (*) is not typically required. Try using 917706172700#. If you are forwarding from a single-line phone - make sure a line pool button vs an intercom button is selected first in line preferences.

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
(9*7706172700#)

Do you need a "1" in front of the area code? Do you need the area code at all? (I don't know the dialing pattern in your area)

By the way, HOLD is what programs a pause in the dial string.

Bottom line, first, can you actually dial that telephone number from the phone that you want to forward?
 
I'm having the same problem. ( what a coincidence )

One thing you want to check is dialing the extension from another extension. If it goes through ( like mine does ) then I'm assuming it must be something in the voice-mail.
I've changed class of service for the mailbox to '8' but still no luck.

I'll keep looking and check back.
 
This is looking more and more like it's something with the VM..

I set the COS to Supervised.
I programmed the phone to dial the time and I monitored the CO trunk that it was to call out on.

Everything went fine right up until the Time-Lady answered the call.. the call immediatly dropped and the operator's phone started ringing.

Anybody ?
 
Ok, I just made another test.. it's definitely NOT the VM unit..

I call in to the Phone system, I answer the call and transfer it. If I transfer the call to the extension that is not forwarded outside, the transfer is normal.
If I transfer to the same extension, but now it's forwarded to outside, as soon as I hang up the phone that I'm using to perform the transfer, the transfer stops and the call is routed to the operator. ( same thing that's happening via the VM ).
I also performed this with the extension forwarded to another extension and it worked normally.

It's only happening with an incoming call being transferred to a phone that is forwarded to an outside #.

go figure.
 
I had the same problem but I corrected IT by extending the
HOLD DISCONNECT on the trunks from short to long and it immediately worked.
 
Well, I finally solved MY problem..

I was using a Viking Phone-line simulator to call into the system. ( this was a pre-installation project ) As soon as I provided CO dial-tone, it stopped dropping the transfer.

That probably doesn't help you, Teledial, but maybe someone else reading this thread.

ps. I DID read in the Reference PDF that Trunk-to-trunk transfer is not allowed when the line/trunk with the incoming call is a loop-start line that is not
programmed for reliable disconnect.

Good Luck.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top