Registering a KX-NT553 to a KX-TDE-200

[Giantmonkey]

Hey guys,

I have been given a KX-NT533 phone and tasked with adding it to our KX-TDE200, however I'm having trouble getting it to work. I always have the error message 'Unregistered to server'. We have several ip phones connected working fine on the card.

Before hitting IP-Registration and selecting the desired extension in unified console and having the phone booted up with either a DHCP or static address will get the same message. I can ping the phone.

When I try to go into the IP port settings it asks for a password. I don't know what this is and cannot find what the default is. Eventually the phone says unregistered to server even when I have rebooted it a few times and the unified console says no response from IP card.

How do I register this phone?

 

[obtsystems]

what software level is the tde running on, do you have any other NT533 or NT5xx series phone on the system already.

Is it a ipextension card in real slots or on the dsp card.
do you have enough licences if on the DSP card

 

[Giantmonkey]

Thanks for the reply. This will be the first NT5xx phone on the system, the other IP phones are DT3xx's.

We have a physical IPCMPR card installed.

We also have some portable stations setup and use KX-TCA355 phones in remote locations which work ok. There are 12 phones registered with another 4 portable handsets.

Here is the activation page:

 

[obtsystems]

What software level are you running on the system. It dss to be v8 for nt or dt 500 series phones

 

[Giantmonkey]

Sorry - it's V5.0002. I don't know how to update it so I will have to contact someone else as our previous dealer has gone out of business.

Thanks for your help.

 

[obtsystems]

If our are in the USA you will need a approve installer as the system will have to be re registered once updated