Redirection Time of Day 1

[captnamo]

More new territory for me.

I'm working with a TN that has CLS RTDA with AFD and AHNT set to go to the same ACD that is NCFW to an external answering service. I thought I was controlling call flow using a CallPilot voice app that I built with a time of day schedule.

Printing the RDR_data, I get this:

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRA MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 2
CFN2 6
DFN0 4
DFN1 2
DFN2 6
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

Does this data indicate that there is no schedule set and that I can change CLS to RTDD with no change as to how it's been functioning?

 

[Firebird Scrambler]

There hasn't been any changes set in the RDR table to allow the redirection to work.

A typical example is shown below. CRT0 to CRT3

RDR_DATA
OPT CFO CFRA DSTD PVCA CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN
CFN0 3
CFN1 10
CFN2 14
DFN0 6
DFN1 10
DFN2 14
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
DFNR 0
CRT0 00 00 00 00
CRT1 12 30 13 00
CRT2 13 00 13 30
CRT3 17 00 09 00
DAY0
DAY1
DAY2
DAY3 1 2 3 4 5 6 7
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[captnamo]

Great. I was hoping it wasn't working as I've used CallPilot voice app to vary treatment based on day and time.

Thanks!