Redirect a call after waiting/queue for x min

[Lady_Nat]

Hello! this is my first thread, does somebody knows how to redirect a call after it been waiting for x time.

For example, I want the call to be redirect to the voicemail after it been waiting for 5 minutes in the queue.
thanks! Nat

 

[7deedtz]

Please supply or advise your current vector steps

 

[Lady_Nat]

What I want to do is to replace the step 13 with the time that the call has been waiting, instead of the steps
- Variable D is a Stepcount

01 wait-time 0 secs hearing silence
02 goto step 20 if holiday in table 4
03 goto step 20 if if service-hours not-in table 2
04
05 announcement 7078
06 announcement 7050
07 goto step 16 if ani in table 1
08 # Pri Medium
09 queue-to skill 57 pri m
10 wait-time 2 secs hearing music
11 announcement 7079
12 wait-time 20 secs hearing music
13 goto step 24 if D >= 23
14 goto step 11 if unconditionally
15 stop
16 # Pri Top
17 queue-to skill 57 pri t
18 goto step 11 if unconditionally
19 stop
20 # Fuera de Hora
21 announcement 7048
22 disconnect after announcement 7051
23 stop
24 # Retencion
25 route-to number 9295 with cov n if unconditionally
26 stop

 

[joe2938]

go to step x if oldest call waiting in skill x pri l > 360.

 

[joe2938]

the step would be a message skill 99 for extension xxxx assuming 99 is the voicemail hunt group

 

[Lady_Nat]

Thanks for the response, I have a question
If i use "go to step x if oldest call waiting in skill x pri l > 360." it works for the call that has been in the queue for more than 360 mins or it works for the new calls before get in the queue?

 

[joe2938]

no it is in seconds I believe, so after 5 mins in queue it should route to voicemail, the only thing I am not 100 percent sure about is do we need a check command to verify it's been in the queue longer than 5 minutes

 

[Lady_Nat]

Ive found this information very usefull. thanks a lot!