What I want to do is to replace the step 13 with the time that the call has been waiting, instead of the steps
- Variable D is a Stepcount
01 wait-time 0 secs hearing silence
02 goto step 20 if holiday in table 4
03 goto step 20 if if service-hours not-in table 2
04
05 announcement 7078
06 announcement 7050
07 goto step 16 if ani in table 1
08 # Pri Medium
09 queue-to skill 57 pri m
10 wait-time 2 secs hearing music
11 announcement 7079
12 wait-time 20 secs hearing music
13 goto step 24 if D >= 23
14 goto step 11 if unconditionally
15 stop
16 # Pri Top
17 queue-to skill 57 pri t
18 goto step 11 if unconditionally
19 stop
20 # Fuera de Hora
21 announcement 7048
22 disconnect after announcement 7051
23 stop
24 # Retencion
25 route-to number 9295 with cov n if unconditionally
26 stop
Thanks for the response, I have a question
If i use "go to step x if oldest call waiting in skill x pri l > 360." it works for the call that has been in the queue for more than 360 mins or it works for the new calls before get in the queue?
no it is in seconds I believe, so after 5 mins in queue it should route to voicemail, the only thing I am not 100 percent sure about is do we need a check command to verify it's been in the queue longer than 5 minutes
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