Redial button on 4624 inserts dac 9 1

[firstlastcase]

Dear all;
i am facing a little problem when using the redial button on my 4624 ip phone and that is when i try to redail an extension the phone by defaults iserts 9 as a dac and then gets me out of the network into the national public network of my country.

please help regarding this issue,
any post is highly appreciated,

Abdullah

Abdullah Ali

 

[firstlastcase]

sorry the phone type is 4621sw IP phone not 4624


Abdullah Ali

 

[tlpeter]

in the 46xxsettings.txt change the line ## SET PHNOL 9
remove ## and change the 9 in to what you need
i am not sure if this will work but give it a try


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[firstlastcase]

thanks peter for your reply but i am sorry, it is not the redial button! it is using the "call" display button when you select "log" display button for any missed, received or previously dialed extension.

i dont think that there is an entry for such thing in the settings file, is there?

is this just a standard in avaya phones and system or it can be solved?

thanks indeed,



Abdullah Ali

 

[TykeUK]

We've had the same issue for years... adding the line "SET PHNDPLENGTH 4" into the settings.txt file where 4 is the internal ext length should fix this but every now and then the problem re-occurs.

usually rebooting the phone fixes this for a while!

 

[firstlastcase]

Thanks alot TykeUK that fixed the problem at least for now

Abdullah Ali