Recovering from A Disaster

[brucegarlock]

I'm putting together a disaster recovery plan, and our current phone system is currently a concern. We are using a different vendor for support other than the original company that sold us the system. It's a Nortel MICS with Call-Pilot 150, and I would like to purchase and keep spare equipment. One area of concern that I have uncovered, is that we don't have all our key codes. I only have 37/79 key codes.

Since Nortel is gone, it looks like Avaya now has the "Nortel Key Code Retrieval System (KRS), however I have tried to apply for access, and my requests go unanswered. Is the only way to get a list of my key codes, to work with an authorized reseller? Isn't there an easier way for us to get the licenses that our company has paid for, or is this going to be something that is not that easy to get?

Many thanks,

Bruce

 

[curlycord]

Yes, go through authorized vendor.
You may have paid for them but is not up to Nortel or any vendor that installed your system to babysit your line info, key codes or programming.....keep everything on file.


About a 1 hour charge for most users like you.

You will get an LIC file mailed to you, its one key code with all others previously purchased.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[brucegarlock]

I'll see what our current guy says about if he has access or not. If not, would any reseller do? I don't mind having to pay, and going forward everything will be put in our Wiki (which has multiple backups), so it won't be an issue.

Many thanks,

Bruce

 

[curlycord]

Some small vendors have an agreement with authorized vendors.....you will just need to ask them if they can retrieve from KRS.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[cook1082]

These keycodes are good for the system ID they were put on. You would need to buy the same codes for another system. Plus if you have backups and need to restore to another system it needs to be at the same s/w level.

 

[curlycord]

For the key codes you can put in a ticket and migrate codes from one unit to the other and ship the defective set back to them to avoid charges.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[allworxguy]

So for disaster recovery, make sure you have the Sys ID stored somewhere so that KRS can be searched. Because if the system is down you won't be able to retrieve the ID.

Marv

http://www.telemarv.ca

 

[jsaad]

buy a fiber NAM.