Record Call Ringing

[AlexPQI]

Currently the only way a call can be recorded is after a connection is made.

Is there a way that I can record a call as soon as I pick up the phone or at least as soon as it starts to dial?

Thank you.

 

[amriddle01]

Why do you want to record ring tone?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Also as the system does not record internal calls it will wait until dialling is at least party complete before it sees the call as eligable for recording

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[AlexPQI]

We're a call center and need to be able to record how long it takes someone to answer the call.

 

[amriddle01]

It's unusual to want ro record statistics over which you have no control, but that's besides the point, a call logger would better suit this requirement but TBH I don't know if any give those kind of stats I imagine they could

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Thinking about I'm sure Delta server will provide this information and is free, it will save someone sitting there listening to ring tone with a stop watch

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

http://marketingtools.avaya.com/kno...ts/manuals/manuals/apps/delta_server_smdr.pdf

if you are interested

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[CarGoSki]

CCC Agent Trace reports shows how long it takes to connect internal and external calls. Naturally you would have to have the license and software installed. Delta would spit out the data but naturally you would have to sift through them.

 

[amriddle01]

Got to be better than listening to see how long ring tone lasts on each and every recording though

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[CarGoSki]

Yeah I suppose you are right. Can the guy with the timer take a cookie break? What kind of peer pressure is exerted as you stare at the one who dials the phone?

 

[Praest]

Hello

I'm having the same issue.

At the moment, I'm running Delta Server, and creating a lots of SMDR files.
These files is then being used i a software, called "Call Accounting Mate", but I'm not happy with the result of that program.

I am then looking for a new way, to create reports, of call's comming in, at our main IPO.
And if there is anyway, I would like to have, if the reports could show me, calls comming in at our IP lines at well.

Can anybody help me with that?

P.

Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[TomMills]

loads of options.

oak is good. tim pro is good. CCR is good.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

Praest, as with most things you get what you pay for, there are a few call logging programmes out there that will give much better reports including other/multiple trunks, oak and CTI Proteus are an example

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[IPOfficeIreland]

for call recording if you use an IP recorder (you will need ip handsets) you will capture all traffic from the moment you lift the handset.

 

[Praest]

TomMills> Do you have any links to that software?!
amriddle01> Links for software?

If it is posible, I would like a trial version of the software, to find out, how good it is, before I use more money on that kind of software.

Looking for some software, who can monitor calls, on the call center, who is a center for 15 sites.

P.

Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[TomMills]

oak might do a trial. check their website. failing that try and get a trial license for CCR from avaya.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[amriddle01]

Praest if you are UK based here is a link for CTI/Proteus

http://www.ctigroupuk.com/index.html

It's the Proteus office product I was talking about, they do others. (If you are US/other you can change country at the top)

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

FYI they give you a 30 day trial before you need to licence the product (and No I have no affiliation or interest in their company)

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Praest]

amriddle01> I have now contactet the company, to get some trial software to test with.

TomMills> A direct downloading link to that software, would be nice...

All other options off some good software, is welcome.

P.

Question: What are you good ad?
Answer: I'm GOOD in bed.
Yesterday I slept 9 hours.

 

[TomMills]

it's on the avaya downloads page, with all of the admin and user apps.

you will need to contact your bp for a trial license though.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.