Record Call in IP Office and Voicemail Pro 1

[Jhon88]

Hi all Masters,

I have plan to record incomming call in any extension using ip office and voicemail pro.
example:
extension 19 record call, here are config :
- Voicemail activated
- Voice recording inbound : on
details in picture

when we call to extension 19, any voice that say "your call are recording".
but when we look voicemail pro in extension 19, nothing voicemail (mb) there.

where avaya store recording file.

any suggestion are appreciate

 

[Okkie26]

VM pro on windows or application server?

In case of windows. Is the VM pro service running as 'Administrator' or 'local' ?

 

[Jhon88]

VM on Windows 10.
run as Administrator

 

[tlpeter]

Do you have enough VMPro channels available?
Does VMPro have any rights to write to the disk?


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

1. I wouldn't exactly be thunderstruck to discover that a mailbox doesn't exist/fully operate until someone has either left an message in it or the user has accessed it.

2. Ditto really. Don't mess with recording until you've confirmed basic voicemail operation, ie. leave the user a message and collect the message.

3. Make sure you leave a recording. The voicemail server will discard anything under a few seconds so you can't just say "Test, test, test" and hangup.

Stuck in a never ending cycle of file copying.

 

[intrigrant]

I think sizbut is spot on, first test basic VM featues then use a short code or button to start a manual recordeing.

 

[Qzwsa]

There's a Leave callflow for mailbox 19. What does that do to messages (or recordings) left in that mailbox?

-Qz

 

[Jhon88]

Hi All Masters,

Thanks for all suggestion.
NOW I can find the file. when i try to analyze using Debugvew APP I find log these:
=================
18/01 09:42:25.412 DbgOut (00,5) 14572,8004: DllMain(hinstDLL=0x10000000, fdwReason=DLL_PROCESS_DETACH)
18/01 09:42:32.413 DbgOut (00,5) 13460,6544: Process file is 'G:\Debug-view\DbgView.exe' and DLL file is 'G:\Debug-view\DbgOut.dll'
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c:
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: ======================================================================
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: IP Office Voicemail Pro [Hardware mode 00] - Version 9.1.9.0 build 5 [CPU Usage 0.0] [CPU Min:0.0, Avg:0.8, Max:79.1] has been running for 0 days, 18 hours and 52 minutes.
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Call information: Received 3, Made 2, 0 missed voice packets (3 calls completed, 0 calls/hour) (Call duration(secs) - Min:0, Max:41, Avg:33).
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: IntuityMode is set to true
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Threads (64 threads), worker threads (64 inuse, 0 free), voicemail tasks (6 tasks)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Voicemail Sessions (Connections 0 - 0) (Links:11767 from 12000) (CMMsg:1 left from 1) (VM:0 NODES:0 SN:0 SCO:10 SBL:0 FILES:0)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Predictive Call objects:- CIPOSessionManager[1], CIVRSession[0], CRecordingSession[0], CCPAPlayerData[0], CPromptPlayer[0], CPBXConnector[1], CPromptHelper[1], CRecordData[0], CRecordHelper[1]
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Allocated buffers (4 buffers, 0 sequenced) (Buffer pool(0:1000 1:250 2:2500 3:1496)) cached prompts (10 ALAW, 0 ULAW)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Mailboxes (183 mailboxes, 3 messages, 0 file objects)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: TCP Connections (1 clients)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Outstanding Emails (0 Emails, 0 VPNM and 0 SMTP)
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: SYNC Status: [0 outstanding tasks, 0 cached objects, 0 allocated objects]
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: PBX Configuration:-
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Voicemail Pro mode, locale: enu, IPO hardware mode: 00 []
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: EVML:-
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Maximum recording capacity: Unlimited, Maximum Recording Time: 180 seconds
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Maximum Sessions: 6, Minimum PIN length: 0 digits
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: SMTP:-
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Host address 0.0.0.0, port 25, Login method "none", login user ""
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: VoiceMail performance information:-
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Memory statistics:-
18/01 09:42:34.179 vmprov5s (09,5) 1b44,301c: Physical Memory: 68% in use, 4115564 KB (Available: 1276464 KB)
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Commit Charge Limit: 7124028 KB, (Available to commit: 2933220 KB)
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Virtual memory: 2097024 KB, (Available: 1787160 KB, Extended available: 0 KB)
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Process:-
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: (Virtual) Private Bytes: 25116 KB (Peak 26356 KB), Page Faults 85492
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: (Physical) Working set: 12264 KB (peak 47980 KB), Paged pool usage: 375 KB (peak 384 KB), Non-Paged pool usage: 69 KB (peak 161 KB)
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Handles:-
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Number of open handles: 986, GDI Handles: 21, USER Handles: 4
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: IO:-
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Reads: 3137, Writes: 1501, Other: 1425586
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Reads: 1644055 bytes, Writes: 1511938 bytes, Other: 29951861 bytes
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Run time Alarms information
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: Alarms AutoDial List (0 alarms):-
18/01 09:42:34.180 vmprov5s (09,5) 1b44,301c: ======================================================================
18/01 09:42:39.236 vmprov5s (06,3) 1b44,2394: VMServer:rocessReceiveBuffer: Received new sequenced call request for session 00000065 (received from 192.168.3.222:4098)
18/01 09:42:39.238 vmprov5s (2f,4) 1b44,2b48: CCPASession:rocessOpenRequest - [Session=00000065]
18/01 09:42:39.239 vmprov5s (2f,4) 1b44,2b48: CPromptHelper::NotifyChange - Added [session=00000065] to player thread.
18/01 09:42:39.239 vmprov5s (2f,4) 1b44,2b48: CIVRSession::StartRecording - session id [00000065]
18/01 09:42:39.241 vmprov5s (00,?) 1b44,2b48: Received answer supervision for session 00000065
18/01 09:42:39.241 vmprov5s (2f,5) 1b44,2b48: CPromptPlayer::EndPlay - Ending play for [session=00000065]
18/01 09:42:39.242 vmprov5s (23,5) 1b44,2b48: Succeeded in loading cached sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\enu\AOR_00.WAV" [aLaw] fro cache
18/01 09:42:39.359 vmprov5s (00,?) 1b44,2b48: #### Each data packet will now transmit 1000 samples (or 125 ms) for session 00000065 ####
18/01 09:43:17.024 vmprov5s (2f,4) 1b44,2b48: CIVRSession::EndRecording - (0D59F008, session=00000065)
18/01 09:43:17.024 vmprov5s (2f,4) 1b44,2b48: CIVRSession::UpdateRecordingInfo - session id [00000065]
18/01 09:43:17.024 vmprov5s (2f,4) 1b44,2b48: CRecordingSession::IPOSESSION_CLOSE [session=00000065] Deleting packet 0D5A0B98.
18/01 09:43:17.025 vmprov5s (2f,5) 1b44,2b48: CPromptPlayer::TerminateSession - Terminating [session=00000065]
18/01 09:43:17.025 vmprov5s (2f,4) 1b44,2b48: CPromptHelper::NotifyChange - Session termination set for [session=00000065].
18/01 09:43:17.025 vmprov5s (2f,4) 1b44,2b48: CPromptHelper::RemoveSession - Removed [session=00000065] from player thread.
18/01 09:43:17.025 vmprov5s (2f,5) 1b44,2b48: CIPOSessionManager::SessionManagerThreadRoutine - Removing [session=00000065], total session size [1]
18/01 09:43:17.025 vmprov5s (2f,4) 1b44,2b48: CCPASession::~CCPASession - session id [00000065]
18/01 09:43:17.025 vmprov5s (2f,5) 1b44,2b48: CIPOSessionManager::RemoveIPOSessionFromMap - Removed [session=00000065]
18/01 09:43:17.025 vmprov5s (09,5) 1b44,2b48: Count of objects in memory CIPOSessionManager[1], CIVRSession[0], CRecordingSession[0], CCPAPlayerData[0], CPromptPlayer[0], CPBXConnector[1], CPromptHelper[1], CRecordData[1], CRecordHelper[1]
18/01 09:43:17.129 vmprov5s (13,5) 1b44,3b24: Moving message file "Extn19" from location "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\Extn19\MSG00003.wav" to "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Accounts\Extn19\57fcc45367ee481d9de9e2d13f4e0ec5.wav"
18/01 09:43:17.153 vmprov5s (06,5) 1b44,3b24: Notify Message to Phone Manager 19 VMM$MSG00003$N$2019/01/18 09:42$18$38$0$0$19$%1547779359$0$&
18/01 09:43:17.155 vmprov5s (09,3) 1b44,3b24: CRecordData packets = [0]
=============================

so the recording file place there. When I play it, it's correct recording file.