I am using IP406 with voicemail pro. Our office was previously using a simple Autoattendant to pick up all calls and transfer to appropriate extensions using a menu with a spoken directory.
However, we are now hiring a receptionist and would like all calls to be answered by the receptionist. However, if she does not answer the phone (away from her desk or after hours) I would like the calls to transfer to the autoattendant with spoken directory.
I only know how to do this with the assisted transfer function. I have the start point go to assisted transfer and the no answer function transfers over to the menu. However I desperately would like to avoid assisted transfer since you can only hear hold music rather than the phone ringing at the receptionist desk.
If someone could explain a call flow and proper VMPRO functions or even e-mail me a flow that I can import I would really appreciate it. Thank you.
However, we are now hiring a receptionist and would like all calls to be answered by the receptionist. However, if she does not answer the phone (away from her desk or after hours) I would like the calls to transfer to the autoattendant with spoken directory.
I only know how to do this with the assisted transfer function. I have the start point go to assisted transfer and the no answer function transfers over to the menu. However I desperately would like to avoid assisted transfer since you can only hear hold music rather than the phone ringing at the receptionist desk.
If someone could explain a call flow and proper VMPRO functions or even e-mail me a flow that I can import I would really appreciate it. Thank you.