Receptionist Call Flow

[azizaadam]

I am using IP406 with voicemail pro. Our office was previously using a simple Autoattendant to pick up all calls and transfer to appropriate extensions using a menu with a spoken directory.

However, we are now hiring a receptionist and would like all calls to be answered by the receptionist. However, if she does not answer the phone (away from her desk or after hours) I would like the calls to transfer to the autoattendant with spoken directory.

I only know how to do this with the assisted transfer function. I have the start point go to assisted transfer and the no answer function transfers over to the menu. However I desperately would like to avoid assisted transfer since you can only hear hold music rather than the phone ringing at the receptionist desk.

If someone could explain a call flow and proper VMPRO functions or even e-mail me a flow that I can import I would really appreciate it. Thank you.

 

[IPGuru]

the easies option is to route your incomming calls to a group containing the receptionist. enable VM on this group

You can now create a group leave start point for the reception group to perform your Attendant function when reception is unavailable

 

[jconrad0305]

there those abouve. or make a short code such as


72
"name of module"
V Collect

the no answer or busy forward the recp. calls to the short code number.

this will cause any call not answered by the recpt. to go to the aa.

 

[azizaadam]

The short code is an excellent idea, what VM function (ie. transfer call) should I use for the no answer/busy forward? Do I use assisted transfer to get from the receptionist phone to the module, or is there another way? Thanks