Reception phone notification

[madisonjoy]

Hello

We have our reception phone (mailbox 100)on auto attendant. When a caller presses zero it goes to ext 221 (mailbox 100)and rings about 5 times before it goes to vmail. The reception isnt really assigned its just moved from one desk to another to whomever has the time to answer both this phone and their own.

Is there anyway some other ext can be notifed that mailbox 100 (GENERAL MAILBOX) has a message? Presently we have to do a feature 981 and see if we have a message. Problem being if no one checks messages can go unanswered.

For example--if a message is dropped into the general mailbox could an indicator such as to call another ext or activate the intercom ??

thanks inadvance

Jim

 

[MarvO1]

Yes, you can use the meassage notification feature and select an internal ext. to be notified as one option.

MarvO said it

 

[madisonjoy]

Hi MarvO

the reception phone is a M7208 and doesnt have the button for admin.

How do i access the message notification on ext 221 phone?

 

[RikRodgers]

I'd probably log into the box from a 7310. It's easier with the softkeys.

 

[curlycord]

Quote: its just moved from one desk to another to whomever has the time to answer

So how come they can see the message on their phone but not the phone right beside it?

What system and software level is it?
If it high enough then best to setup hunt group and add members to the group and tell the notification to call the hunt group....this way a lot of people get notified by the ringing call from vmail.

Otherwise F981/Pswd/8/6 will get you too setting up notification.
Select Phone/Internal and enter the ext (or DN of the hunt group).

Another option depending on software of the voice mail is to setup and alternate ext to receive the display notification, the alternate phone must not have a voice mail box behind it already.

Also suggest you forward the phone to whom ever has the time, Feature 4 then enter their ext #

Or better yet setup a night service mode and add members, put the phones into night and the members phones all ring.


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curlycord

http://www.curlycord.com