joebrown123
Technical User
I'm pretty sure I already no the answer to this but thought it wouldn't hurt to ask on here.
I have a customer that wants to replace there very old Samsung system with a mitel so they can have resiliency. The one thing the Samsung does is output SMDR in realtime. They have a call logger that needs to collect information as soon as the call is answered.
Currently on the Samsung when the user answers it generates an SMDR record of the extension that answers, the inbound CLI and the trunk number. They aren't interested in the ring time, call length, or any thing else that is included in a normal record that is generated at the end of the call. Is this possible on the Mitel???
I have a customer that wants to replace there very old Samsung system with a mitel so they can have resiliency. The one thing the Samsung does is output SMDR in realtime. They have a call logger that needs to collect information as soon as the call is answered.
Currently on the Samsung when the user answers it generates an SMDR record of the extension that answers, the inbound CLI and the trunk number. They aren't interested in the ring time, call length, or any thing else that is included in a normal record that is generated at the end of the call. Is this possible on the Mitel???