Real-Time Display crashes, avaya aura 6.3 SP10, IE9 win 7 1

[geerg]

Hello,

I wonder if some of you came across this problem.

Since we've migrated to Avaya Aura Contact Center 6.3 SP 10, our
users complain that regular their Real-Time Display crashes.
They are using windows 7, IE9(32) with compatibility mode enabled.

The application log on the pc's shows:
Faulting application name: iexplore.exe, version: 9.0.8112.16514, time stamp: 0x523ec269
Faulting module name: ICERtdControl.dll, version: 8.3.10.2, time stamp: 0x51711195
Exception code: 0xc0000005
Fault offset: 0x000891cf
Faulting process id: 0x38c
Faulting application start time: 0x01cec8a33c6503b0
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWow64\ICERtdControl.dll
Report Id: ccb76e4d-34c5-11e3-8487-6c3be5327236

We've tried to rename the C:\Windows\SysWow64\ICERtdControl.dll
to C:\Windows\SysWow64\ICERtdControl.old and then start the Real-Time Display anew but
alas, the problem stays.

Any ideas?

Thank you for your help!

 

[trvlr1]

You might have to log in with administrator rights, then when you try to launch it may show that a download is required, accept this. It will only take a few seconds usually. Once done, try launching again to see if it works.

 

[geerg]

Thank you.

First time log in is done with as an administrator, we already experienced that otherwise components
are missing and the Avaya Contact Center webclient won't function properly.

 

[jebloome]

We experienced the same issue. there is a patch that is required to be loaded to correct this issue. SP10 fixes the SP9 issues but over course there is a patch to fix the SP10 issues. i dont remember the patch number right off hand but there is one.

 

[geerg]

jebloome, thank you

I'll look for that patch

 

[NT3Cmember]

The patch is CCMA_6.3.210.12 for wi01108687 to resolve CCMA SP10 - RTD control crashed on IE8 intermittently.