Some of my users have been having a really weird problem with saving previously created Word 2003 documents. A user will open a previously created document which is not open by any other user. The document opens in Read+Write mode. However, after making several edits to the document and attempting to save the document, the user receives a message stating that the document is a read-only document and prompts the user to save the document to another location.
I have tried resetting the users' templates and have deleted (many times) the users' Normal.dot template. It appears that what is happening is that when the user previously closed the document from another session, the temp file created during that time was never properly deleted or closed during the previous session. When the user opens the document again, it doesn't initally recognize the temp file until the user attempts to save it.
I am unable to recreate the issue and can only troubleshoot the issue when it occurs. Anyone have any ideas what could be causing this to occur? I looked at the file server and file fragmentation was at 34%, so, I defragged ther file server hard drive. Do you think that high of file fragmentation on the file server could be causing the issue?
Any suggestions or recommendations will be welcomed!
Thanks.
I have tried resetting the users' templates and have deleted (many times) the users' Normal.dot template. It appears that what is happening is that when the user previously closed the document from another session, the temp file created during that time was never properly deleted or closed during the previous session. When the user opens the document again, it doesn't initally recognize the temp file until the user attempts to save it.
I am unable to recreate the issue and can only troubleshoot the issue when it occurs. Anyone have any ideas what could be causing this to occur? I looked at the file server and file fragmentation was at 34%, so, I defragged ther file server hard drive. Do you think that high of file fragmentation on the file server could be causing the issue?
Any suggestions or recommendations will be welcomed!
Thanks.