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Technical User
Hoping someone could help me out here. I need to get back to site on Monday on this and probably will need to tear this out if I don't get this working. I've installed RCC on BCM's numerous times successfully but this Norstar CP150 is kicking my butt. Here is what I have:
**Norstar MICS Rls 6.1 software
**CP150 3.1 (downloaded the latest- 31.10.36.22) **CCRSAppServer - 31.10.36.16
**RCC - 2.45.105
Enhanced Call Center w/Reporting is the type. I have tried everything single thing to get this to work. Firewalls, ports, network is all clear and wide open. Here is my $64,000 question: Should the RCC 245.105 software that I downloaded from Nortel's website UNDER NORSTAR...CALL PILOT have BCM verbiage on the actual software when I go to run it? Is this my problem that I just don't have the correct software? Like I said, I got it under the CP150 for Norstar heading on Nortel's website, but the actual application references ICC and Business Communication Manager. Why is this? If I do have the correct software and someone could be so kind to provide me the setup (ports), I would probably gain a few months onto my lifespan.
**Norstar MICS Rls 6.1 software
**CP150 3.1 (downloaded the latest- 31.10.36.22) **CCRSAppServer - 31.10.36.16
**RCC - 2.45.105
Enhanced Call Center w/Reporting is the type. I have tried everything single thing to get this to work. Firewalls, ports, network is all clear and wide open. Here is my $64,000 question: Should the RCC 245.105 software that I downloaded from Nortel's website UNDER NORSTAR...CALL PILOT have BCM verbiage on the actual software when I go to run it? Is this my problem that I just don't have the correct software? Like I said, I got it under the CP150 for Norstar heading on Nortel's website, but the actual application references ICC and Business Communication Manager. Why is this? If I do have the correct software and someone could be so kind to provide me the setup (ports), I would probably gain a few months onto my lifespan.