Random # going to the President of Company

[mqh123]

YIKES!!! Can someone help please?

Occassionally the president of our company receives a phone call to his VM box in the middle of the night. The VM says he has a message from x 6663. When he retrieves the message there is no message. It has happened on several of our 6xxx extension number over the years. They always go to this one particular extension that happens to be the president. Help. Where would I start to look? Thank You,

 

[johnpoole]

what is 6663 built as?

john poole
bellsouth business
columbia,sc

 

[mqh123]

It is just an analog. I have removed the path to VM & the VM box.

DES 6302
TN 052 0 13 03
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 6663 6 MARP
CPND
NAME APARTMENT 716-2
XPLN 15
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 4300
TGAR 0
LDN NO
NCOS 2
SGRP 0
RNPG 0
LNRS 16
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRA AGRD CWD SWD MWA RMMD SMWD LPD XHD SLKD CCSD LNA TVD
CFTD SFA MRD C6A CNID CLBD AUTU
ICDA CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHA OVDD AGTD CLTD LDTD ASCD
MBXD CPFD CPTD DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR
RCO 0
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR SSU 0000
FTR FDN 4300
DATE 12 OCT 2009


N

 

[johnpoole]

the phone that is leaving the msg (6663?) should be the problem, not the 6301? is 6301 the prez's ext

john poole
bellsouth business
columbia,sc

 

[mqh123]

The president is 4111. Do ya think maybe they were dialing 411? All of the 6xxx numbers are in one group together that go out the same trunks they just can not dial LD. They have their own COS for no LD. Whenever someone calls this 4111 it is always from a 6xxx number which is in our apartments. He has called several times to say this happens to him @ once a month.

 

[johnpoole]

yes. people forget to dial 9+411.. only option is change his dn.. couple of hints.. don't give him 1800..

in sc we can't use 803+ 864+ etc because of miss dials.. i would not give 411 to someone i didn't like..

calls happen late at night, after happy hour?

john poole
bellsouth business
columbia,sc

 

[StanleySteamer]

Well yeah people are probably dialing 411, then dial an extra 1 because they don't hear ringback.
The usual thing in your arrangement would be to use the Multi-tenant software to control tenant-to-tenant and tenant to trunk access.

 

[Reusser]

you could also use pre-translations to block calls to 4xxx

 

[johnpoole]

but pre-trans would block all internal calls to any 4 digit from anyone with that trans table..

tennant or cust would be a lot of changes.. unless prez has that number tattooed somewhere, i would change it

john poole
bellsouth business
columbia,sc

 

[Johnthephoneguy]

Like John said, change his extension to something they would never dial, you can even go so far as enter his 4111 in the IDC table so he doesnt lose any external calls.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[mqh123]

OK here is one for you. There is no phone plugged in, and there never has been. So that would be different than a misdial to 411. Ideas?

 

[mjgolli]

If there is not a phone there, why not just out it? If you need redirect to your 4300 number, make it a ACDN.

Mike G., MCSE MCDBA CCNA