RAN MUSIC Possible Problem

[Strize]

I'm still somewhat of a beginner when it comes to PBX things.

Currently our 1 ran route(MP3 Player) that we use for music is giving a problem. This may also be normal behavior though, it's just annoying.

What happens is when listening to it, while in hold of one of our queues(Using CC6), the music goes to static/blank when the caller talks or there is a lot of background noise.
When in a silent room not talking, or muting the mic it is fine. I'm not sure if this is some kind of 2-way canceling feature or something of the sort, but is there a way to play the ran route without interference from the caller?

 

[johnpoole]

you have the trunk programed as mus? post the rdb and trk..

a mus trunk is one way, not iao, you can yell at it without going to transmit mode and muting the far end when it's programed right

john poole
bellsouth business
columbia,sc

 

[Strize]

REQ: prt
TYPE: rdb
CUST 0
ROUT 40

TYPE RDB
CUST 00
ROUT 40
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT YES
ACOD 7040
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO



Let me know if you need more output.

Our music is an mp3 player wired into the first pair of a univ trk card

 

[GHTROUT]

I would be looking at the interface/matching transformer between the player and the trunk card.

Generally, you can't just connect an audio output right to the trunk without "matching" it to be a 600 ohm interface. Like this for example:

http://www.google.com/products?q=WMT1A

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[Strize]

Sorry we have a converter connected to the mp3 player for this purpose, and then wired onto a bix connected to the card

 

[GHTROUT]

How is the Trunk Data Block (TN) programmed?

[©] GHTROUT.com [⇔] Resources for Nortel Meridian/CS1000 System Administrators - You Can Hire Me Too

 

[Strize]

REQ:
REQ PRT
TYPE:
TYPE TRK
TN 4 1 3 0
DATE
PAGE

DES 00000
TN 004 1 03 00 VIRTUAL
TYPE MUS
CUST 0
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
NMUS YES
RTMB 40 1
DATE 30 JUL 2009



Let me know if this is not what your looking for