I'm still somewhat of a beginner when it comes to PBX things.
Currently our 1 ran route(MP3 Player) that we use for music is giving a problem. This may also be normal behavior though, it's just annoying.
What happens is when listening to it, while in hold of one of our queues(Using CC6), the music goes to static/blank when the caller talks or there is a lot of background noise.
When in a silent room not talking, or muting the mic it is fine. I'm not sure if this is some kind of 2-way canceling feature or something of the sort, but is there a way to play the ran route without interference from the caller?
Currently our 1 ran route(MP3 Player) that we use for music is giving a problem. This may also be normal behavior though, it's just annoying.
What happens is when listening to it, while in hold of one of our queues(Using CC6), the music goes to static/blank when the caller talks or there is a lot of background noise.
When in a silent room not talking, or muting the mic it is fine. I'm not sure if this is some kind of 2-way canceling feature or something of the sort, but is there a way to play the ran route without interference from the caller?