R11.1 Remote Extensions J179 and IX Workplace 1

[ringvoltage]

I've followed the information is this thread but I am still having issues getting this up and running. Banging my head against a wall.

https://www.tek-tips.com/viewthread.cfm?qid=1802073

Is there a document from Avaya or somewhere on how it should be setup? I can't find anything on R11.1.

I have the certificate installed and I can get IX Workplace to connect and make calls.
However, pressing the voicemail mail gives the error 'no voice mail number has been entered. see your system admin' I can't find where to put the info. The user has a vm passcode.

The J179 are another story. They get stuck on acquiring service...
The login doesn't seem to actually check the password. If I enter the correct passcode I see
the phone connect in Monitor but then a line about it being destroyed. No other information seems interesting about the phone setup.
(I reset this phone while remote, so it hasn't connected locally first which I know is a requirement for H323/VPN phones. Is it here for this? I don't know.)

Any suggestions on how to get this running?

 

[ringvoltage]

This is the monitor message I see when the phone tries to connect. I am not sure if the TLS message is a concern or not. Some threads say it is no big and should be ignored, but it looks important to me. Obviously it doesn't like some with TLS, but I don't know where to start.

10:06:25     250181mS Sip: SIPPhoneReceiver 7 disconnectIndication from tcp, srcaddress 73.13.XX.XXX
 10:06:25     250182mS Sip: SipTCPUser 7 incoming f5266d54 destroyed list size 1
 10:06:25     250446mS PRN: TLS:Alert Src=10.3.1.2:6061 Dst=73.13.XX.XXX:34626 Code=48 Level=Fatal
[COLOR=#A40000]10:06:25     250446mS ERR: TLS:Fatal Error on connection Src=10.3.1.2:6061 Dst=73.13.XX.XXX:34626[/color]
 10:06:25     250461mS Sip: SIPPhoneReceiver 8 disconnectIndication from tcp, srcaddress 73.13.XX.XXX
 10:06:25     250461mS Sip: SipTCPUser 8 incoming f52683f4 destroyed list size 0
 10:06:25     250899mS CMCallEvt:    0000000000000000 0.1015.0 -1 BaseEP: NEW CMEndpoint f504c978 TOTAL NOW=1 CALL_LIST=0
 10:06:25     250899mS Sip: SIP Line (17): sip_trunk_config_items 50020001, sip_trunk_config_items_2 00000000, voip.flags 00000949
 10:06:25     250899mS Sip: SIPDialog f1840684 created, dialogs 1 txn_keys 0 video 1 presentation 1 camera 1 unsupp audio 0

 

[ringvoltage]

Also, the IX Workspace issue is only on mobile. There is no place for voicemail code like there is on the desktop version.

 

[derfloh]

It's a certificate issue. You can follow the IP Office SIP Extensions" guide.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[ringvoltage]

If I set the SIP proxy on the phone to be TCP and not TLS, the phone connects. Which is interesting. But the IX Workplace is using TLS and works just fine so I would think that the certificate is ok because IX worksplace is using it. I also don't see the phone trying to download 46xxsetting or 46xxspecial in monitor so maybe its not getting the new cert.

 

[derfloh]

Where does the phone get it's Fileserver ip address from?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

Agree it probably a certificate issue to start with. First step would be to factory default the phone and then set the fileserver address after it reboots.

Stuck in a never ending cycle of file copying.

 

[Bucky101]

the 46xxsettings.txt or DHCP option 242. If your using a self-signed cert you cant use https or TLSRVR you must use HTTPSRVR, as you end up in a loop or needing to download the settings file to get the /WebRootCA.crt but you can access the https server because the phone doesn't have the root certificate. (if you clear the phone, the phones very first attempt is via http but you only get 1 shot)
Make sure your cert has the IPO fqdn and the SIP domain
ie -
DNS=ipose.company.com.au, DNS=company.com.au