"System is Busy" error using IP Softphone

[cfinley]

We just started receiving a system is busy error message on IP softphone (3.2.14.0) Clients. These have worked fine prior and we cannot identify any definity or network changes.

An Avaya technical note indicates this error for one of three causes-- we have checked all three. 1) System translations being saved, extension being changed or 3) TTI is not enabled. We have verified none of these are happening. We are coming in via a VPN client. I have also checked the ip settings to ensure the correct ports are set both on the switch and softphone.

Anyone have any ideas?

-Craig

 

[Nick44]

How many clients, and do they do it simultaneously?
Nick.

 

[cfinley]

Nick,

We have just three-- none of them can get in, all giving te same "System is busy" error. Stations are set correctly, in fact we even get the warning that the extension is associated with another station (it's a physical port) to which we can say yes-- then the error for system is busy.

-Craig

 

[lopes1211]

Do a "display capacity". Look at page 8 "registered vs available ip's" and page 9 "registered vs available softphones". Anything there? System busy is also a RTU error when IP stations register. You didn't recently upgrade a license file or PBX load did you??????? -CL