"Non-Published service" and Caller ID

[Jeff1215]

Hi all,

If we have a non-published service activated on the T1 PRI service provider, then even we configure the PBX by sneding out caller ID, there will still show "unknown number" or "private" on far end phone?

Am I right?

Thanks

 

[GHTROUT]

If you have arranged with the Central Office not to send Caller ID, then you won't send Caller ID. Is that what you mean?


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[Jeff1215]

One of my clent added a T1 PRI line to their PBX, but all outgoing calls via this line shows "unknown number" on the far side. I checked the PBX setting, caller ID had been configured. Then I checked the T1 bill, there is a service fee as "Non-published service".

So I wonder that is the reason why they can not send out caller ID via this line, even the PBX confiured properly.

 

[GHTROUT]

The Central Office must also be configured to send Caller ID for this subscriber.


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[Jeff1215]

Thanks, I called the CO, and they confirmed with service active, the client will not have caller ID sending out via this line.