"Missed Calls from Tie Trunk no extension from logs"

[Freedom12]

Hi All,

I have a weird setup of H.323 IP Tie Trunk where we have implemented UDP. Site 1 has an extension 1000 while Site 2 has an extension 2000. The weird thing is when Site 1 calls site 2 locally meaning extension to extension and the caller was not able to call the other party and the call was tag as a missed call. By the time that the person is trying to push the LOG from the 4610SW Phone the display name of the caller is there but the "Extension Number" is not present or Unavailable. Could someone confirm if this is how it works or someone could elighten me in such way.

Your information is very much appreciated.

Thanks in advance and Have a great day ahead of you!

Thanks,

Freedom12

 

[98Converter]

Are you sending calling number, connected number, and UCID over the IP trunk?



Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Freedom12]

Hi CJH,

First of all I would like to thank you for the spare time you have with me on this inquiry. Anyways I tried conducting test calls using the extension number from site 1 to site 2 and I noticed from the call appearance of the phone that the trunk name is the only thing that I can see when I conducted the test call. I have pasted below the configuration of both tie trunks, can you please share me some points if I have missed something out and I would like to try it out here in our environment.

Site 1

Voice System name: McKinleyA - TRUNK GROUP

Group Number: 6 Group Type: isdn CDR Reports: y Group Name: MK1-CG2 TIE COR: 10 TN:1 TAC: 706 Direction: two-way Outgoing Display?n Carrier Medium:H.323
Dial Access? n Busy Threshold:255 NightService: QueueLength:0 Service Type: tie Auth Code? n Member Assignment Method: auto Signaling Group: 6
Number of Members: 41
GroupType:isdn
TRUNKPARAMETERS
Codeset to Send Display:6 Codeset to Send NationalIEs:6
Charge Advice: none
Supplementary Service Protocol: a Digit Handling(in/out): enbloc/enbloc
Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format:
Disconnect Supervision - In? y Out?n
Answer Supervision Timeout:0 TRUNKFEATURES
ACA Assignment? n Measured:internal
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member: 5
Send Name: y Send Calling Number: y
Used for DCS? y PBX ID: 8 Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: private DCS Signaling: d-chan
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? y QSIG TRUNK GROUPOPTIONS

SBS? n

QSIG Value-Added? n

============================================================
Site 2

Voice System name: McKinleyA - TRUNKGROUP

Group Number: 7 Group Type:isdn CDR Reports: y
Group Name: MH-CG2 TIE COR:10 TN:1 TAC: 707
Direction:two-way Outgoing Display?n CarrierMedium:H.323
Dial Access? n Busy Threshold: 255 NightService:
QueueLength:0 Service Type: tie
Auth Code? n
Member Assignment Method: auto Signaling Group: 7
Number of Members: 41

Group Type: isdn

TRUNK PARAMETERS Codeset to Send Display:6 Codeset to Send NationalIEs:6
Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out):
enbloc/enbloc
Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format: unk-unk

Disconnect Supervision - In?y Out?n

Answer Supervision Timeout:0

TRUNKFEATURES
ACA Assignment? n Measured:internal
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member: 2 Send Name: y Send Calling Number: y
Used for DCS? n Hop Dgt? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n
Format:unknown
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Hold/Unhold Notifications? y
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID?n
Send Codeset 6/7 LAI IE?y

QSIG TRUNK GROUP OPTIONS

TSC Method for Auto Callback: drop-if-
possible
Diversion by Reroute?y
Path Replacement?y
Path Replacement with Retention?n
Path Replacement Method: better-route
SBS? n
Display Forwarding Party Name?y
Character Set for QSIG Name:eurofont
QSIG Value-Added? n



Hopefully we could addressed this scenario!


Hope to hear from you soon!

Thanks,
Freedom12

 

[98Converter]

Have you tried to change Send UCID to a Y from a N?



Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Freedom12]

Hi CJH,

Yes I've tried that already and it seems we are encountering the same scenario. I'm really confused where the problem relies. I'm in a cornere where there are no answers but I'll keep you posted and I've already ask for Avaya's assistance why this scenario happens. If something came up I will notify you also.


Thanks,
Freedom12

 

[jpull]

Hey Freedom,
Were you able to resolve the issue?
I am having the same issue going from CM to IPO. The name sends, but no calling number. I have tried changing just about every setting in the trunk and no luck.
Also, going from the IPO to the CM I only get NUMBER, not name. But that I think I just have to fix the formatting.
Any ideas?
Thanks,
Jerry