" ALERT

[jr343]

Hi Gang,
Avaya 8720,CM 4.0
When we dial a certain number, our list trace shows an extra line:
"ALERT trunk group 6"
This seems to happen when only 1 particular number is dialed.
Any ideas of what the Alert trunk group actually does?
I have taken out some numbers and replaced them below with * and the users extension number has been replaced by 1234 just for anonymity by me for the forums.

10:12:37 active station 1234 cid 0xa34
10:12:39 dial 91****** routeREFIX|FNPA|ARS
10:12:39 term trunk-group 6 cid 0xa34
10:12:40 dial 91********** routeREFIX|FNPA|ARS
10:12:40 route-pattern 14 preference 1 cid 0xa34
10:12:40 seize trunk-group 6 member 112 cid 0xa34
10:12:40 Setup digits 19********
10:12:40 Calling Number & Name ******1234 NO-CPName
10:12:40 Proceed trunk-group 6 member 112 cid 0xa34
10:12:45 Alert trunk-group 6 member 112 cid 0xa34
10:12:59 active trunk-group 6 member 112 cid 0xa34
10:13:04 idle station 1234 cid 0xa34

 

[jr343]

bump...

 

[jr343]

Nobody has seen this before?

Tier3.......??
FrmrAvaya....??

 

[jr343]

Just for informational purposes,

Avaya Tier 3 has "confirmed" that this message is part of a the handshake between the system and the PSTN.

So This message is not generated by the Avaya system.

We will be contacting the pstn provider to see why some numbers warrant an "alert" whereas others don't

 

[SWITCHDOG]

Means the far end needs your swith to wait a bit to complete the call.

http://uw714doc.sco.com/en/man/html.D7isdn/ISDN_ALERT.ISDN_REQ.D7isdn.html