"add digit and transfer" coverage

[gael01]

Hello all,

is there a way to define a rule (coverage path?) that does something like: on no answer for extension XXXX cover to YXXXX (i.e add a digit to the extension). I am able to do that per station (either by defining one coverage path per station, or by using using enhanced call forwarding), but I would like to have a single coverage path (or any other rule) that says: "if no answer take the four digits of the called station, add a digit and call that".

For information the YXXXX number is forwarded on another system via a sip trunk.

Sorry if that is a trivial question I am very new to Avaya

Thanks in advance for the help!

Gael

 

[tlpeter]

You can insert digits with VMPro or you could try using shortcodes

2XX
dial
YN
Line id 0


BAZINGA!

I'm not insane, my mother had me tested!

 

[gael01]

thanks for the answer. shortcodes seem like a good option, I will check in that director.

But I need this to work on Aura on which I can't find anything about shortcodes...

 

[amriddle01]

You are in the wrong forum for Aura, you need forum690

 

[gael01]

I just realized that sorry!

Is there a way to transfer the discussion?

 

[amriddle01]

Only copy and paste

 

[gael01]

sounds like a reasonable option