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"add digit and transfer" coverage

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gael01

Technical User
Nov 9, 2012
8
CH
Hello all,

is there a way to define a rule (coverage path?) that does something like: on no answer for extension XXXX cover to YXXXX (i.e add a digit to the extension). I am able to do that per station (either by defining one coverage path per station, or by using using enhanced call forwarding), but I would like to have a single coverage path (or any other rule) that says: "if no answer take the four digits of the called station, add a digit and call that".

For information the YXXXX number is forwarded on another system via a sip trunk.

Sorry if that is a trivial question I am very new to Avaya :)

Thanks in advance for the help!

Gael
 
You can insert digits with VMPro or you could try using shortcodes

2XX
dial
YN
Line id 0


BAZINGA!

I'm not insane, my mother had me tested!

 
thanks for the answer. shortcodes seem like a good option, I will check in that director.

But I need this to work on Aura on which I can't find anything about shortcodes...
 
I just realized that sorry!

Is there a way to transfer the discussion?
 
sounds like a reasonable option :)
 
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