polska1979
Technical User
Evening all,
This is my first time posting on Tek-tips, but have been browsing the forums for a while now. It has been really helpful. Unfortunately I havent been able to find any posts that can help me with my query.
I have been asked to create aux work shortcuts on over 235 4610sw's set up as ACD handsets. Whilst the programing of the phones, CMS dictionary and Aux reason codes in CM5 has been easy. What Is really going to do my head in is having to go round and manually label each feature button.
Whilst the overtime is quite nice, I really would like to find a quicker way of doing it. I have managed to set up approx 20 of the handsets and the aux work buttons are working perfectly and the CC manager is happy for the rollout to continue as he can now see the results in his agent reports in CRM. But I dont want to get RSI!!!! ;-)
Can anyone help or suggest an alternative way?
Wea re relabeling the buttons as
Personal
Outbound
Training
Lunch
etc etc.
This is my first time posting on Tek-tips, but have been browsing the forums for a while now. It has been really helpful. Unfortunately I havent been able to find any posts that can help me with my query.
I have been asked to create aux work shortcuts on over 235 4610sw's set up as ACD handsets. Whilst the programing of the phones, CMS dictionary and Aux reason codes in CM5 has been easy. What Is really going to do my head in is having to go round and manually label each feature button.
Whilst the overtime is quite nice, I really would like to find a quicker way of doing it. I have managed to set up approx 20 of the handsets and the aux work buttons are working perfectly and the CC manager is happy for the rollout to continue as he can now see the results in his agent reports in CRM. But I dont want to get RSI!!!! ;-)
Can anyone help or suggest an alternative way?
Wea re relabeling the buttons as
Personal
Outbound
Training
Lunch
etc etc.