Queue VMB MWI on Agents M3904

[voicetec1]

Agents need to have a MWI on their M3904 when a voice mail is left in the Queue's VMB. Any help will be great.

 

[Trason806]

Make an individual dn on the acd phone. then change the mwi dn on call pilot to that number instead of the acd dn

 

[KCFLHRC]

All agents need this MW indicator or one agent?

 

[voicetec1]

All Agents need MWI. Trason.....I'll give it a try and repost

 

[KCFLHRC]

You could also use an XMWK key if they have a spare button available.

 

[voicetec1]

Can't use XMWK as the PDN is VMB. All agents have a unique dn on their sets and that dn is listed in the MWI for the VMB. Added another scn to a set and made that a dn in the VMB and added a key xmwk 6000 28108 and that didn't work.

 

[Trason806]

ok, so you have an acd phone. acd on key 0. an individual dn(single appearance) on another key. when the individual number gets a voicemail the red mwi lights. Right?

Add a new dn to the phones on key 6 (non ringing). them make key 5 xmwk for whatever key 6 is. Then have the acd voicemail box light the indicator for what ever key 6 is. to add an extended msg waiting key you have to have that dn on the phone. when the acd gets a voice mail key 5 will flash. basically you have to waste another dn for acd voicemail notification. I put it on key 6 and make it non ringing because no one should ever call that number. can you print out the tn of your phone?

 

[voicetec1]

Here's the tn
TN 012 0 09 13
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 24020
TGAR 10
LDN NO
NCOS 4
SGRP 0
RNPG 17
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FND HTA TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 24020
LHK 6
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 24930 0 24931
AGN
01 NRD
02 MSB
03 SCR 24932 0 MARP
04 SCR 24933 0 MARP
05 XMWK 6000 28108
06 SCN 28108 0 MARP
07
08
09
10
11
12
13
14
15
16 MWK 6000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 7 NOV 2014

In Meridian Mail VMB 24930 I have
View/Modify Local Voice User

Location prefix: 22200 Location Name:

Mailbox Number: 24930 Volume ID: 2

Storage Used: 1

Last Name: PRE-ASSESMENT

First Name: GW2 Initials: G

Department: GRAYS WOODS

Class of Service: Personal 001_Basic 002_PHANTOM 003_NO_BSY_VER
(Use More Detail Key)004_ADMIN 005_REMOTE_NOT

Primary DN: 24930


Extension DNs: 28108
5560






Revert DN:

Message Waiting Indication DNs: 28108
24930
24932


──────────────────────────────────────────────────────────────────────MORE BELOW

 

[Trason806]

the only message waiting waiting indication DN you need is 28108. 24932 should have it's own voice mail box that will handle the red MWI(If this is the only appearance of 24932). I am not familiar with Meridian Mail. I went from Octel straight to Call Pilot.

 

[voicetec1]

OK Trason806....I'll keep kicking around and see what I can turn up. Thanks for your input.