Putting customers on hold

[Cyclonedc]

Basic:
BCM 50
No Call Center
Radio Program

I have a client, who is wanting callers to go imediatly to his holding que after they call in. If the lines are all full, he wants them to goto voicemail. Is it possible, without someone answering the phones, to have a caller go imediatly to MOH until the call is picked up? The only thing I can think of is that the caller is going to HAVE to have a call center in order to do this task.

 

[hawks]

The only way I know of is like you said they need an ACD set up.

 

[Crowtalks]

If all lines are busy, the only way they can go to voicemail is if they have CO voicemail.

 

[Cyclonedc]

Thanks hawk, I thought the same thing. Cause even with a call park there is a timeout feature and that would be fine if we had a basic idea of what the longest call would be considered for. Thanks for justifying my idea.