Purchased Upgrade but Upgrade option Disabeled???

[MyrnaMF]

Hello people

I ran the Microsoft upgrade advisor and it stated the Premium version was the apparent best buy however I purchased the Vista Ultimate upgrade.

When I try to install, the UPGRADE option is disabeled and the only other option is a CLEAN install.

But a microsoft rep said if I did a clean install it wouldn't work because I had XP Home i'd be upgrading.
She seemed to think the "Clean" was for Pro. ??????????

Then why isn't the Clean install disabeled ????

Im soooo confused .. lol
I think she was too

Anyway her advise is to return the Ultimate for a Premium version..

Sounds fishy to me any ideas

Thank you

Myrna

 

[linney]

Upgrade Paths from Previous Versions

http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradepaths.mspx

As I said in your other current thread, the more common reason for the Upgrade being unavailable is the lack of free disk space on your hard drive.

Install 32 Bit Vista or 64 Bit Vista
thread1583-1334672

 

[MyrnaMF]

Hello linney

I seem to have plenty of disk space

Total Used Free
C: 293gig 57gig 236gig C: Drive
D: 4.65 3.2 1.42 GateWay Recovery partation
K: 149 32 116 USB External HD


Also I discovered this is the XP Pro(5.1) Media Center Ver OS Service Pack 2

I got these stats from PC Tuneup Utilities 2006

Myrna

 

[Ploper001]

If you're trying to install the 64-Bit Version, you won't be able to Upgrade - it will only let you do a clean install.

Just a note, since I don't even know WHEN it asks you for 32/64-Bit, it might be before or after the Clean/Upgrade selection.

 

[MyrnaMF]

Hello Ploper

I have decided against a 64 bit install and the Ultimate came with 2 DVD's one 32 bit OS the other 64 bit OS

and a clean install has been my only option with either.

My question now is can I in fact make an Ultimate clean install and still have it work.

I just created a clone of my C: drive with Acronis True Image Home
So I should be okey in that respect

Thanks

Myrna

 

[smah]

If your current OS is preventing a true upgrade, you shoud be able to do a clean installation like this

http://blogs.zdnet.com/Bott/?p=193&tag=nl.e622

 

[MyrnaMF]

Hello people

I bit the bullet and made a clean install

Thanks all

Myrna