Pulsing Dial Tone on 9630

[gswimfrk]

So recently the only 9630 set on our IP office system began to have a "pulsing dial tone". So far, the user has reported to me that everything else functions as normal.

I have tried resetting and re-provisioning the ip set, however, the pulsing dial tone continues. The phone firmware is also up to date. I can't think of anything else I'm doing wrong.

Details:
Running IPO 8.1(79)
9630 Set with BM24
Powered by POE midspan

Any thoughts?

Thanks!

 

[jayjr1105]

Phones are on DND. DND gives a flashing dial tone but everything else works fine. Try dialing *09# and then hang up. Pick up the receiver and see if the dial tone is normal.

 

[gswimfrk]

Thanks for the suggestion, I tried it but it didn't work.

DND is not on (seen from settings) and when i dial the shortcode I get an "Incompatible

 

[jayjr1105]

Have you issued the Mute + craft command and cleared? Try creating a temp user and logging them into the phone. See if you get the same result.

 

[gswimfrk]

Thanks everyone for the advice.

It turned out that follow me was on and somehow the user followed herself to another station. =O I don't even know how that accidentally happened.